OPERATIONS COORDINATOR

The Management Trust

Position Title: Operations Coordinator

Location: Sacramento, CA at Natomas Park

Reporting To: Director of Food & Beverage

Status: Non-Exempt, Full-Time

Salary: $19.00 - $20.00/Hourly DOE

Company Profile

The Management Trust is a community association management company. We believe that building and maintaining a community takes more than just hammers and nails. It takes integrity, trust, experience, and support. Our success is based on the belief that effective management anticipates our clients’ needs, not merely reacts to them. We are a company of creative and committed individuals driven by grand aspirations and are proud to be the only 100% employee-owned community management firm in the nation. Our Employee Owners are encouraged to actively participate in growing our business by helping define best practices every day. It is in this spirit that we encourage you to explore this opportunity to join The Management Trust team.

Employee Owner Position Purpose

The Operations Coordinator is responsible for providing oversight support for the Club facilities. This role partners with management to ensure all employees, clients, and guests adhere to facility policies and procedures. The primary focus is to facilitate an exceptional customer experience for all who come in contact with the Club.

Job Duties And Responsibilities

• Greet guests and answer incoming phone calls quickly, warmly, and professionally
• Ensure opening/closing checklists and walkthroughs are completed daily
• Coordinate special events, including member functions; participate in setup and teardown
• Oversee all cash boxes, registers, etc.; reconcile cash at the end of each shift
• Regularly assess the facility for overall appearance, supply needs, and safety; alert maintenance team as appropriate
• Assist in providing supervisory support as directed by supervisor, including training new Club staff
• Monitor and supervise gym equipment sign-up and time limits
• Ensure current records (i.e. contact lists) are readily available
• Attend meetings as directed by supervisor
• Other duties and special projects as assigned
  
  

Qualifications

• Experience in administration/reception and customer service preferred
• High School Diploma (or equivalent)
• Proficiency in administrative support – generally between 1-4 years
• Solid knowledge of Microsoft Outlook, Excel, and Word; intermediate skills a plus
• Conflict resolution skills
• Ability to meet deadlines and address time-sensitive issues
• Superior multi-tasking skills
• Excellent written and verbal communication
• Ability to provide high-level customer service with astute attention to detail and organization
• Must be a team player
• Ability to manage workflow amid shifting priorities
• Willing to learn Company process and procedures, and learn/use proprietary software
• Adaptable and dependable with a solid attendance record
• Professional and respectful demeanor with all internal and external customers at all times
  
  

Special Position Requirements

• Must have and maintain a valid driver’s license, vehicle insurance, and driving record in compliance with Company policy
  
  

Essential Functions

• Use standard office equipment, including: computer, phone, copier/scanner, etc.
• Be stationary for periods of time
• Relocate up to (25) pounds
• Travel to and from offsite locations
  
  

SUPERVISES OTHERS? IF SO, LIST:

• None
  
  

Schedule & Travel

• Monday-Friday from approx. 8:00 am-5:00 pm (schedule may vary based on business needs)
• This position may require occasional long hours to meet business needs
  
  

The Management Trust is an Equal Opportunity employer. We celebrate and support diversity.

TMT reserves the right to modify this job description at any time based on business need.