General Manager

About The Malin:

The Malin Group Inc. provides hospitality-driven workspaces, designed to inspire productivity and enable members to Work Beautifully®. Our spaces prioritize thoughtful design that enhances focus and minimizes distractions. From our flagship location in SoHo to future expansions, our core promise remains consistent: The Malin delivers carefully crafted environments that empower members to achieve their best work.

Position Summary:

As General Manager for The Malin, you will be a dynamic leader ready to take ownership of the growth and success of our neighborhood workspace. Your role encompasses overseeing all aspects of the business, with a keen focus on driving revenue, fostering community connections, and developing your team to lead with operational excellence and effective sales tactics. Reporting directly to the Director of Operations, you will be instrumental in achieving company-wide sales targets, enhancing brand visibility, and cultivating a vibrant work environment.

Key Responsibilities:

• Financial Performance: Take ownership of the site's financial health, managing the P&L to ensure profitability and sustainable growth. Identify financial gaps and implement strategic initiatives to maximize revenue and minimize costs.
• Sales: Develop and execute sales strategies in tandem with the Membership & Event Sales Manager to attract new members and retain existing ones. Oversee the sales pipeline, demonstrating strong conversion and renewal metrics amongst the team.
• Community Engagement and Guest Experience: Cultivate a thriving community, fostering meaningful connections. Anticipate and meet the evolving needs of members and visitors for a positive and productive guest experience. Collaborate with and guide the Member Experience Manager to enhance the workspace experience and drive member satisfaction. 
• Operations: Oversee the day-to-day operations of the workspace, ensuring seamless and consistent service delivery across your team, optimal spatial functionality, appropriate inventory management, and steadfast adherence to standards. Lead by example in providing exceptional customer service and product knowledge to both team members and members alike.
• Team Leadership and Development: Recruit, train, and coach a dedicated team of service providers, instilling a culture of hospitality and excellence. Empower your team to deliver outstanding administrative and operational support, while fostering their professional growth and development. 
• Growth Strategy: Develop and execute growth and retention strategies tailored to the local market. Share insights and feedback with HQ partners to collaborate on growth strategies.

Requirements:

These skills and attributes are crucial for success in the role of General Manager at The Malin, enabling the individual to effectively manage finances, drive sales, foster operational excellence, develop and lead teams, strategize for growth, communicate effectively, and embody the leadership qualities necessary to build a thriving community within the workspace.

Skills:

• Strong Financial Acumen: Comprehensive understanding of P&L reporting, budgeting, and expense management.
• Sales Experience: Proven track record of driving sales and meeting targets.
• Operational Excellence: Ability to ensure seamless operations and uphold brand standards.
• Development and Managerial Experience: Skilled in recruiting, training, and driving teams to success, upholding standards of the workspace, service, appearance, and conduct.
• Strategic Thinking: Ability to develop and execute growth strategies and initiatives.
• Communication Skills: Excellent verbal and written communication abilities.

Attributes:

• Leader: Empathetic, energetic, and assertive leader with an ownership mentality.
• Proactive: Results-driven, with a proactive approach to problem-solving and decision-making.
• Entrepreneurial: Proactive and results-driven, with a desire to work in a rapidly growing startup environment.
• Community Builder: Ability to foster a vibrant community within the workspace.
• Hospitable: Approachable and attentive, actively listens and anticipates the needs of others; matters are handled with urgency and care.
• Adaptable: Detail-oriented with proven project and time management skills, able to work effectively, autonomously, and collaboratively.

Benefits:

• Healthcare: Company-sponsored medical, dental, vision, AD&D, and LTD coverage  (FSA & HSA options available)
• Paid Time Off (PTO): 15 Vacation Days, 10 Sick Days, all company holidays
• Parental Leave: 20 weeks at full pay, for full-time employees (1 year of service)
• 401(k) Plan: 5% company match for full-time employees (6 months of service)
• Additional Benefits: Access to a variety of commuter, wellness, education, and lifestyle benefits

Equal Employment Opportunity (EEO)

The Malin Group Inc. is dedicated to fostering a diverse and inclusive workplace. We provide equal employment opportunities to all qualified candidates and employees regardless of age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic information, or any other protected status as defined by law.