What are the responsibilities and job description for the Front Desk Associate position at The Malin?
About The Malin:
The Malin Group Inc. provides hospitality-driven workspaces, designed to inspire productivity and
enable members to Work Beautifully®. Our spaces prioritize thoughtful design that enhances focus and minimizes distractions. From our flagship location in SoHo to future expansions, our core promise
remains consistent: The Malin delivers carefully crafted environments that empower members to achieve their best work.
Position Summary:
The Front Desk Associate plays a crucial role in welcoming members and guests and establishing a
strong first impression. This role combines hospitality, relationship management, and operational
coordination to deliver an exceptional member and guest experience from the moment someone arrives.
Key Responsibilities:
Reception
● Greet Malin members and building tenants by name and provide a warm welcome to visitors,
creating a friendly, professional first impression and a strong sense of arrival
● Check in guests, ensuring all visitors are properly registered and set with badge access to their
appropriate floor
● Provide directory assistance within the building and for the surrounding area
● Maintain a tidy and orderly front desk, aligned with brand guidelines and space expectations
● Receive, sort, and store/distribute all incoming mail and packages
Administrative Support
● Document tenant service inquiries and building issues, and provide notice to the appropriate
point of contact on the property management team
● Coordinate with the tenants by communicating arrivals, special requests, or issues
● Act as a visible, approachable presence while at the front desk for member and visitor inquiries;
escalate issues as needed
Requirements:
The following skills and attributes are crucial for the success of a Front Desk Associate at The Malin.
These enable the individual to build strong relationships, promote community within and outside of their four walls, strategize opportunities for impact, and maintain a thoughtfully designed workspace.
Skills:
● Community-Building Experience: Connect individuals through meaningful interactions.
● Operational Excellence: Balance hospitality with operational discipline while upholding brand
standards.
● Strategic Thinking: Identify solutions based on observations and feedback.
● Strong Communication: Excellent verbal and written communication abilities.
Attributes:
● Detail-Oriented: Highly observant, prone to notice small details that have a big impact.
● Composed: Calm under pressure and able to manage multiple priorities while maintaining a
professional and approachable demeanor.
● Insightful: Intuitive in reading people and situations; uses emotional intelligence to adapt
approach and strengthen relationships.
● Hospitable: Approachable and attentive, actively listens and anticipates the needs of others;
matters are handled with urgency and care.
Benefits:
● Healthcare: Company-sponsored medical, dental, vision, AD&D, and LTD coverage (FSA & HSA
options available).
● Paid Time Off (PTO): 15 Vacation Days, 10 Sick Days, all company holidays
● Parental Leave: 20 weeks at full pay, for full-time employees (1 year of service)
● 401(k) Plan: 5% company match for full-time employees (6 months of service)
● Additional Benefits: Access to a variety of commuter, wellness, education, and lifestyle benefits
Equal Employment Opportunity (EEO)
The Malin Group Inc. is dedicated to fostering a diverse and inclusive workplace. We provide equal
employment opportunities to all qualified candidates and employees regardless of age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic information, or any other protected status as defined by law.