Low Vision Clinic Services Coordinator

The Lighthouse for the Blind, Inc. transforms the lives of people who are blind, DeafBlind, and blind with other disabilities. Through employment opportunities, we are a catalyst for empowerment. We foster self-confidence and instill a life changing affirmation that independence is possible. From our expertise in cutting-edge technology to our understanding of mobility, we help people who are blind and DeafBlind live fulfilling lives.

We believe everyone, no matter their vision abilities, deserves to experience the power of employment. Our goal for each person we reach is to ignite a fire of determination that is centered on the reality that blindness doesn’t define who you are or how you choose to live.

We are currently seeking a person who identifies strongly with our mission and core values to join our team in Seattle, WA as a Low Vision Clinic Services Coordinator for our Low Vision Clinic and Store.  The ideal candidate will  have 1-2 years experience in a medical office setting, be knowledgeable and experienced using Outlook and Excel,  have strong attention to detail and excellent communication and customer service skills. 

Purpose: 

Provides excellent customer service support and scheduling for the Low Vision Clinic. Primary responsibilities include providing customer service support to the Low Vision Clinic and Independent Living Program (ILP) as well as occasional Low Vision Store support. This is a highly focused position to ensure a service-oriented and professional working environment by being knowledgeable about medical appointment scheduling and related practices, excellent customer service and supporting the low vision clinic office setting.

Responsibilities:

• Handles administrative duties for clinic patients and ILP participants, including completing intakes, scheduling appointments, handling related inbound and outbound calls, providing resources and gathering & filing necessary paperwork 
• Performs duties related to patient check in and check out processes in medical setting.
• Demonstrated ability to handle confidential information and documents in accordance with HIPAA privacy requirements and Department protocols.
• Works alongside Retail Sales Associate to adhere to store inventory management processes and practices.
• Ensures smooth day to day workflow by providing comprehensive administrative support and coordinating communication between patients and clinical staff.
• General understanding of medical referral and insurance collection and billing processes.
• Familiarity with nonprofit healthcare operations, including community health grants, county levies, or public assistance programs.

Requirements:

• AA or BA and or equivalent job knowledge or 2 years in medical field or similar job role.   
• Excellent communication skills, both written and verbal.
• Strong knowledge of customer service techniques and processes.
• Exceptional analytical and listening skills.
• Natural flair for interacting with people.
• Experience with CRM, POS, and data management technology. 
• Basic administrative skills: PC, Microsoft Office Applications, especially Outlook calendar .
• Professional and friendly demeanor, capable of working with customers, patients, clients, and internal stakeholders.
• Highly organized, high level of attention to detail and record keeping.
• Dependable, with ability to work both independently and operate well in a flexible and multi-team environment.
• Ability to lift up to 25 lbs.
• Ability to work as scheduled.

Company benefits may include:

• 12 Paid Holidays per year
• Up to 17 days of Paid Time Off (PTO) per year
• Medical, Dental, and vision plans
• Long-term and short-term disability, AD&D
• Life Insurance
• 403(b) Retirement Plan with 6% employer match
• Tuition Reimbursement
• Employee Assistance Program (EAP)
• Team Member Referral Bonus Program
• Paid Leave for Service Animal Training
• Focus on Upward Mobility
• Inclusive and Supportive Team Environment

Please note: Under the AbilityOne Program, The Lighthouse for the Blind, Inc. gives hiring preference to individuals who are legally blind. Any decision to disclose a disability by an applicant related to the hiring preference is completely voluntary. Requesting such information is also a part of our affirmative action efforts. Information that is disclosed will remain confidential. Also, your decision not to disclose disability status will not have a negative impact in the hiring process.

The Lighthouse for the Blind, Inc. is an equal opportunity employer and does not discriminate on the basis of age, sex, marital status, sexual orientation, gender identity, race, creed, color, national origin, honorably discharged veteran or military status, the presence of any sensory, mental or physical disability, the use of a dog guide or service animal by a person with a disability, or any other characteristic protected by federal, state, or local law.

Salary : $21 - $27