Visitor Relations Specialist

Description

Advancement

Non-Exempt/Hourly

12-Month

Full-time

Hourly Pay Range: $21.00 - $31.00

In-Person

American Sign Language Required

$1,500 Sign-on Bonus

Housing Resources Available

Tuition Reimbursement

Benefits Options May Include: Health, Dental, Vision, Life Insurance, Employer-Matching 403(b), Generous Time Off Benefits, Flexible Spending and Dependent Care, and more!

About TLC:

The Learning Center for the Deaf is a nationally-recognized leader of services for deaf and hard of hearing children, adults and families. To learn more, click the following link, https://www.tlcdeaf.org/about/pioneer-and-innovator.

For our Mission, click the following link, https://www.tlcdeaf.org/our-mission-and-values.

TLC Diversity Statement:

The Learning Center for the Deaf is on a journey to create an inclusive and welcoming space for people of all backgrounds. Together, we continue to build an inclusive culture that encourages, supports, and celebrates our TLC community members' diverse narratives. We embrace and value multiple approaches, experiences, and perspectives. TLC believes that diversity fosters innovation. We are committed to cultivating a place where everyone can feel they belong.

POSITION SUMMARY:

The visitor relations specialist is the first point of contact for many individuals and groups visiting The Learning Center for the Deaf. This position plays a key role in first impressions and is responsible for providing exceptional customer service to visitors, ensuring a positive, inclusive and welcoming experience at TLC. This includes handling inquiries, resolving issues, and coordinating with stakeholders and various TLC departments to meet visitor needs.

SUPERVISOR: Senior Community Relations Manager

FUNCTIONS AND RESPONSIBILITIES:

Warmly welcome visitors upon arrival, providing a positive first impression. 

Efficient check-in and check-out process for visitors.

Ensuring a positive and memorable experience for all guests through attentive and personalized service.

Provide accurate and helpful information to visitors and answer inquiries about the establishment, services, and local attractions. 

Address and resolve visitor complaints and concerns promptly and effectively, striving for positive outcomes. 

Collaborate with other departments to fulfill visitor requests and ensure a seamless experience. 

Excellent communication, interpersonal, problem-solving, and organizational skills are essential.

Effectively manage correspondence, and inquiries.

Inform internal and external stakeholders of closings and schedule changes. 

Ensure common areas are orderly, clean, and accessible.

Facilitate catering and room setup on an as needed basis. 

Coordinate and monitor visitor parking. 

Schedule interpreter services for campus tours.

Manage room reservation schedules and maintenance setup, including IT requests, as needed.

Distribute, organize, and label mail, including external and internal mailings as needed.

Provide administrative support to the Advancement department, visitors, and students.

Update door name plates on TLC campus, as needed.

Maintain inventory of TLC marketing supplies, including the preparation of guest bags for visitors.

Some lifting may be required.

Perform other tasks as assigned by the Department Supervisor and/or Program Leader.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change or new ones may be assigned at any time with or without notice.

The Learning Center for the Deaf provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religious creed, national origin, sex, pregnancy, gender identity/expression, age, criminal record, disability, sexual orientation, familial status, veteran status, marital status and any other legally protected characteristic.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

TLC embraces and celebrates a spirit of inclusion and diversity, and reasonable accommodations and modifications will be made whenever possible.

Requirements

• A minimum of conversational fluency in American Sign Language required, with native, or near-native ASL fluency preferred
• Experience in the Deaf Community and understanding and respect for Deaf Culture required
• A positive, friendly, and professional demeanor, with a focus on visitor satisfaction
• Minimum of two years experience in customer service or visitor relations
• Strong Microsoft Office and Google Workspace skills
• Willingness to learn and apply new applications and software, procedures and processes Excellent organization and communication skills 
• Ability to keep company information confidential 
• Effective time management skills and ability to meet deadlines while effectively managing multiple projects and tasks
• Ability to work both collaboratively and independently 
• ASL Classes may be required based on ASL fluency 

Salary : $21 - $31