Lead Operations Dispatcher

Application Deadline: Until filled

About us

The Landline Company is headquartered in Fort Collins, CO . We are customer-centric, innovative, collaborative and our goal is to revolutionize the travel day by bringing the airport to our customers.

Our work environment includes:

• On-the-job training
• Modern office setting
• Regular social events
• Growth opportunities
• Safe work environment
• Casual work attire
• Lively atmosphere
• Company perks

Lead Operations Coordinator, Fort Collins, CO

The Landline Company

landlineco.com

Landline is an innovative ground transportation company connecting customers in Colorado, Minnesota, Pennsylvania, Illinois and Canada to air travel through our partnerships with American Airlines, Sun Country Airlines and Air Canada Airlines. Passengers travel to Philadelphia International Airport, Denver International Airport, Minneapolis-Saint Paul International Airport, and Toronto Pearson Airport on our state-of-the-art luxury vehicles and enjoy seamless ticketing and luggage transfer to and from their flights on our partner airlines.

Benefits:

• Medical, dental, vision, 401(k), and Company-paid life insurance benefits (full-time employees)
• Paid time off (full-time employees)
• Sick time off (part-time employees)
• Free travel privileges on our buses for employees and their families
• Flight benefit privileges with our partners American Airlines, Air Canada, and Sun Country Airlines

Our Values:

Care for our communities. Be obsessive about the needs of our customers. Take care of each other and ourselves. Operate with kindness, integrity, and ingenuity.

The Role:

We are looking for a System Operations Coordinator to join our team! Operations Coordinators work from our Fort Collins Business Support location/our local bus depot location and are responsible for the round-the-clock dispatch of our drivers and monitoring of our vehicles in Colorado, Minnesota, Pennsylvania, New Jersey, Illinois and the larger Toronto region.

Duties and Responsibilities:

• Assists with rotating on-call Manager-On-Duty functions with SOC Manager, involving rotating availability in case of emergencies
• Functions as Manager-On-Duty for weekend operations, as well as the SOC Manager’s alternate, when necessary
• Assists with emergency coverage for SOC, as needed
• General supervision including, but not limited to, holding Operational Control for Landline operations, SOC agent scheduling, and Emergency Response Team (ERT) Commander responsibilities
• Assists with coaching/developing SOC team members
• Creating and executing new policies/procedures
• Assists with planning all regions’ vehicle usage for upcoming operations, including regular scheduled and non-scheduled operations, with special consideration to planning around charters, planned vehicle maintenance, and necessary swaps
• Updating/Auditing Samsara as needed with new trips, schedule changes, and route additions
• Provides vehicle maintenance updates regularly to SOC and relevant operational managers, detailing the current status and planned maintenance for each vehicle in each region
• Routinely monitors HOS for drivers, with emphasis on impacts due to schedule changes
• ·Audits all Landline passenger inventory allocations, ensuring appropriate vehicle types are scheduled as needed
• Collaborate with other departments such as HR, Finance, Commercial, etc., to streamline operations
• Foster a culture of teamwork and open communication among drivers and operational staff
• Provide support and guidance to the operations team
• Assistance with other operational projects, as needed

Requirements:

• High School Diploma, GED or equivalent education required
• 4 years of previous management experience preferred
• Previous experience in ground transportation preferred
• Excellent communication and customer service skills
• Must successfully pass a pre-employment drug and criminal background screen

This position is subject to random drug and alcohol testing under Company guidelines.

The Landline Company is an Equal Opportunity Employer

The Landline Company provided the following inclusive hiring information:

We are an equal opportunity employer and consider all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.

Job Type: Full-time

Pay: $68,000.00 - $72,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Work Location: In person

Salary : $68,000 - $72,000