Support Services Coordinator

The part time Support Services Coordinator (SSC) oversees all warehouse operations and stock management, including the receipt, storage, distribution, and recordkeeping of materials and supplies. This role ensures accurate inventory control, efficient order fulfillment, and timely support for campus needs. The SSC also leads the Campus Support Team, providing training, scheduling, and performance oversight to maintain excellence in operations and service.

Essential Functions and Responsibilities

• Receive, inspect, process, and distribute materials and supplies

• Pick, pack, palletize, wrap, label, load, and prepare orders for delivery or pickup

• Maintain accurate inventory records; perform cycle counts and restocking

• Process and store returned materials appropriately

• Maintain a clean, safe, and organized warehouse and on-site storage environment

• Operate and maintain warehouse vehicles and handling equipment

• Report and resolve inventory discrepancies promptly

• Coordinate shipping, receiving, and dispatch functions

• Collaborate with Facilities and Events teams to ensure proper setup and support

• Schedule and oversee Campus Support Team for event setup and teardown

• Conduct quality checks on assets and monitor expiration dates for consumables

• Ensure all locations are “Sunday Ready”

Other Duties and Responsibilities

• Oversee event resourcing

• Manage room reservations and coordinate asset request fulfilment

• Oversee “Lakeside Classifieds” Slack channel

• Coordinate periodic donation, disposal, and/or sell of dead stock

• Review Amazon and purchase requests against existing stock, need, and storage capacity

• Perform periodic checks of Temporary Holding Zones to ensure proper use

Experience and Skills Required

Technical Knowledge

• Proficient in inventory software, databases, and management systems

• Strong computer skills; familiarity with Apple macOS

• Knowledge of warehouse operations, OSHA standards, and equipment use

• Ability to identify and implement process improvements

Experience

• Proven experience in warehouse operations, logistics, and inventory control

• Working knowledge of order fulfillment and tracking systems

• Familiarity with forklifts, pallet jacks, and related tools

• Experience supporting multi-site or campus operations (preferred)

Organizational Skills

• Strong time management, organization, and attention to detail

• Ability to manage multiple priorities in a fast-paced environment

• Skilled in inventory analysis, reconciliation, and reporting

• Capable of optimizing warehouse layout and workflows

Leadership & Teamwork

• Experience leading or training a logistics or support team

• Effective communicator and collaborative problem solver

• Demonstrates initiative, reliability, and adaptability

Physical & Practical Requirements

• Ability to lift and move boxes and supplies regularly

• Willingness to operate warehouse equipment, vehicles, and trailers

• Availability for Sunday and special event support

• Commitment to maintaining a safe, orderly work environment

Required Characteristics

• Love God & People

• Positive/Can do attitude

• Heart of a servant

• Fun/enjoyable

• Loyal

• Share the vision and carry the culture of Lakeside to “Make Disciples, New Ones, Better Ones” with integrity and passion.

• Self-led, high-capacity individual, comfortable working independently without constant supervision.

Standards and Expectations for all Lakeside Staff

• Regular attendance to Sunday experiences

• Attendance to All-Staff events including but not limited to:

o 21 Days of Prayer

o Serve Day

o First Wednesday Worship Experiences

o 7 Nights of Revival

o All Easter and Christmas Experiences

• Obedience to Biblical tithing principles

Staff Core Competencies

All Lakeside staff members are expected to demonstrate the following three Core Competencies.

Adaptable

We Pivot Well. We have the ability to adjust to changes in tasks, situations, environments, and new conditions. We demonstrate a positive attitude maintaining resilience, effectiveness, and productivity. We question up and lead our teams with the mission and vision in mind.

Build Sending Teams

Build Sending Teams

We Build to Send & We Don’t Drop People. We ensure Owners land on our team quickly and well, serve consistently and help them maintain balance. We maintain excellent communication and make good on our promise that No One Will Love People More Than We Love People. We help develop and strengthen leadership in Owners, keeping the long-term vision in mind to ensure the success.

Collaborate

We Are One Church in Multiple Locations. We work effectively with staff, departments, and Dream Team to ensure the vision, mission, and goals are met. We keep open and consistent communication with involved departments and campuses, providing any needed resources and support.

Required Leadership Competencies

At Lakeside, each role is assigned three of nine Leadership Competencies. Each assigned competency includes statements the leader should thrive to uphold, day in and day out.

Accountable

I Take Ownership of My Responsibilities and Actions and Hold My Team Accountable to Theirs. I take full responsibility for tasks, challenges, outcomes of solutions, and mistakes. I follow through on commitments with dependability and transparency. I encourage accountability within the team by setting clear expectations, coaching, and having courageous conversations.

Efficient & Effective

I Productively Plan and Prioritize. I break down complex projects into smaller tasks with clear deadlines. I prioritize the most critical tasks while establishing achievable goals. I make efficient use of time by minimizing unnecessary distractions and avoid procrastination. I use self-discipline to stay focused and complete tasks without compromising quality. I use time management resources and tools to stay on track. I consistently check my progress and meet deliverables.

Integrity

I am a Model and Models Matter. I am honest, ethical, and consistent in actions, behaviors, and decisions. I adhere to strong moral principles and earn trust through honesty and accountability. I

ensure actions and behaviors align with Lakeside values. I demonstrate fairness and respect in all interactions. I maintain confidentiality.