Patient Access Specialist

Location: Salem, IN 47167

Schedule: Every Other Weekend, 3 PM – 11 PM (16 hours/week)

Employment Type: Contract

Position Overview

The Patient Access Specialist serves as the first point of contact for patients, providing high‑quality customer service while performing scheduling, registration, and clerical support. This role requires strong multitasking abilities, excellent communication skills, and the capacity to work efficiently in a fast‑paced environment. The specialist will manage a high volume of calls, coordinate appointments across multiple departments, and ensure accurate patient information is collected.

Key Responsibilities

• Patient Interaction — Serve as the first point of contact for patients in person and by phone.
• High‑Volume Call Handling — Manage and route a large number of incoming calls daily.
• Scheduling & Coordination — Schedule visits and procedures across hospitals and outpatient centers while following departmental protocols.
• Information Management — Collect and enter demographic, clinical, billing, and insurance information accurately.
• Patient Education — Provide instructions and preparation details for scheduled procedures.
• Financial Communication — Inform patients about co‑pays, deductibles, and payment expectations.
• Cross‑Department Collaboration — Communicate with clinical teams regarding real‑time patient status and scheduling needs.
• System Navigation — Work across multiple computer systems simultaneously.
• General Administrative Support — Perform additional duties and projects as assigned.
  
  

Required Qualifications

• High school diploma or GED
• Minimum 1 year of call center experience
• Strong attention to detail
• Excellent customer service skills
• Ability to multitask and navigate multiple computer systems
• Ability to manage a high volume of incoming calls
  
  

Preferred Qualifications

• Experience in a hospital or medical office setting
• Familiarity with medical terminology
  
  

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