Patient Access Specialist 2566-1 - Evansville, IN

Patient Access Scheduler

Shift: Part Time; includes Saturday weekend rotation

Setting: High-volume outpatient site with mostly walk-ins and some scheduled services

Position Summary

The Patient Access Scheduler is responsible for clerical and reception duties related to patient scheduling and registration in a fast-paced outpatient environment. This role serves as the first point of contact for patients and is essential to ensuring a positive, efficient, and professional experience. The successful candidate will manage a high volume of incoming calls, coordinate scheduling across multiple departments and facilities, and provide excellent customer service while maintaining accuracy and organization.

Key Responsibilities

• p]:pt-0 [&>p]:mb-2 [&>p]:my-0" style=""> Serve as the first point of contact for patients by phone and in person.
• p]:pt-0 [&>p]:mb-2 [&>p]:my-0" style=""> Handle a high volume of incoming calls in a timely and professional manner.
• p]:pt-0 [&>p]:mb-2 [&>p]:my-0" style=""> Schedule patient visits and procedures for multiple hospitals and outpatient centers while following department-specific clinical protocols.
• p]:pt-0 [&>p]:mb-2 [&>p]:my-0" style=""> Respond to patient questions and concerns and direct them to the appropriate location, department, or staff member.
• p]:pt-0 [&>p]:mb-2 [&>p]:my-0" style=""> Communicate ongoing updates with clinical staff regarding real-time patient status.
• p]:pt-0 [&>p]:mb-2 [&>p]:my-0" style=""> Collaborate with medical staff and support teams to improve scheduling efficiency and workflow.
• p]:pt-0 [&>p]:mb-2 [&>p]:my-0" style=""> Navigate multiple computer systems simultaneously to complete scheduling and registration tasks.
• p]:pt-0 [&>p]:mb-2 [&>p]:my-0" style=""> Collect, verify, and enter demographic, clinical, billing, and insurance information from patients or responsible parties.
• p]:pt-0 [&>p]:mb-2 [&>p]:my-0" style=""> Provide patient education regarding procedure preparation and instructions according to scheduling protocols.
• p]:pt-0 [&>p]:mb-2 [&>p]:my-0" style=""> Inform patients of copays and deductibles due at the time of service.
• p]:pt-0 [&>p]:mb-2 [&>p]:my-0" style=""> Review financial information in the registration system and communicate relevant details to patients and the business office.
• p]:pt-0 [&>p]:mb-2 [&>p]:my-0" style=""> Communicate effectively with physicians, physician offices, ancillary departments, nursing units, and patients.
• p]:pt-0 [&>p]:mb-2 [&>p]:my-0" style=""> Perform other duties and projects as assigned.
  
  

Required Qualifications

• p]:pt-0 [&>p]:mb-2 [&>p]:my-0" style=""> High school diploma or GED.
• p]:pt-0 [&>p]:mb-2 [&>p]:my-0" style=""> At least one year of call center or patient-facing customer service experience.
• p]:pt-0 [&>p]:mb-2 [&>p]:my-0" style=""> Strong attention to detail.
• p]:pt-0 [&>p]:mb-2 [&>p]:my-0" style=""> Excellent customer service and communication skills.
• p]:pt-0 [&>p]:mb-2 [&>p]:my-0" style=""> Ability to multitask and navigate multiple computer systems simultaneously.
• p]:pt-0 [&>p]:mb-2 [&>p]:my-0" style=""> Ability to handle a large volume of incoming calls in a fast-paced environment.
  
  

Desired Qualifications

• p]:pt-0 [&>p]:mb-2 [&>p]:my-0" style=""> Experience working in a hospital or medical environment assisting patients.
• p]:pt-0 [&>p]:mb-2 [&>p]:my-0" style=""> Working knowledge of medical terminology.
• p]:pt-0 [&>p]:mb-2 [&>p]:my-0" style=""> Previous experience in patient registration, scheduling, or patient access.
  
  

By providing your phone number, you consent to: (1) receive automated text messages and calls from the Judge Group, Inc. and its affiliates (collectively "Judge") to such phone number regarding job opportunities, your job application, and for other related purposes. Message & data rates apply and message frequency may vary. Consistent with Judge's Privacy Policy, information obtained from your consent will not be shared with third parties for marketing/promotional purposes. Reply STOP to opt out of receiving telephone calls and text messages from Judge and HELP for help.