What are the responsibilities and job description for the Customer Experience Specialist position at The Judge Group?
Project Overview:
Consumer & Patient Service Excellence
- Customer service expertise — Strong background in delivering exceptional service, ideally in a patient‑facing or consumer‑focused setting. Must be able to model service excellence and coach teams to uphold departmental standards.
- Patient‑centered mindset — Demonstrated commitment to helping patients, resolving issues with empathy, and ensuring a seamless, supportive experience across all touchpoints.
Data Analysis & Storytelling
- Data analysis proficiency — Comfortable running, analyzing, and interpreting large data sets to identify trends, operational gaps, and actionable insights.
- Storytelling with data — Ability to translate complex data into clear, compelling narratives that support decision‑making and drive operational improvement.
- Presentation skills — Confident presenting findings and recommendations to large audiences, including leadership teams, frontline staff, and cross‑functional partners.
Technical & Computer Skills
- Computer proficiency — Strong typing skills and comfort navigating multiple systems and digital tools.
- Excel expertise — Ability to build and analyze pivot tables, manage large spreadsheets, and produce clear data summaries.
- PowerPoint creation — Skilled in developing polished, executive‑ready presentations that communicate insights effectively.
- Word proficiency — Ability to draft, edit, and format professional documents with accuracy and clarity.
Other Details:
Key Details
- Additional Requirement: LA Fire Card required
Salary : $35 - $42