Commercial/Personal Insurance Customer Service Representative

Job Description

Commercial/Personal Lines CSR

Job Summary

Seeking a dedicated and experienced Commercial/Personal Lines Customer Service Representative (CSR) to join a growing team. This role will involve a 60/40 split between commercial and personal lines, supporting the expanding commercial department. The ideal candidate will have a strong background in insurance, excellent customer service skills, and the ability to manage a variety of accounts. This is a full-time, in-office position with opportunities for professional growth and stability within a collaborative and supportive work environment.

Compensation Package

• Hourly Rate: $15.50 per hour
• Commission: First-year total compensation estimated at $45,000 - $50,000
• Benefits: No health benefits offered
• Work Environment: Full-time, in-office
  
  

Responsibilities

• Provide exceptional customer service to clients in both commercial and personal lines.
• Handle quoting for new business and renewals.
• Process applications, certificates, and other necessary documentation.
• Manage a variety of accounts, including small businesses, contractors, local restaurants, foster care organizations, and more.
• Work with accounts ranging from under $5,000 in premium to some accounts up to $50,000.
• Collaborate with the team to ensure smooth operations and client satisfaction.
• Utilize EZLynx software for daily tasks and account management.
  
  

Qualifications/Requirements

• Active Property & Casualty (P&C) license required.
• Minimum of 3 years of experience in a similar role.
• Experience with E&S markets, including Amwins and Tapco, is a significant advantage.
• Proficiency in quoting new business, renewals, and processing applications and certificates.
• Strong organizational and communication skills.
• Ability to work effectively in a team-oriented environment.
• Familiarity with EZLynx software is preferred.