Commercial Lines Account Manager

Job Description

Commercial Lines Account Manager (CLAM)

Job Summary

Seeking a dedicated and experienced Commercial Lines Account Manager (CLAM) to join a team. This role is ideal for a professional with a strong background in commercial insurance who thrives in a collaborative and supportive work environment. The successful candidate will manage a portfolio of middle-market accounts, focusing on renewals and providing exceptional service to the valued clients. This position offers a hybrid work schedule after a 90-day training period, allowing for a balance of in-office and remote work.

Compensation Package

• Salary Range: $50,000 - $70,000 annually (commensurate with experience)
• Benefits: Comprehensive benefits package with employer contributions
• Paid Time Off (PTO):
• 4 hours per month in the first year, increasing to 20 days annually after the first anniversary
• 8 hours annually for charity work
• Work Hours:
• Monday to Thursday: 8:00 AM - 5:00 PM (1-hour lunch break)
• Friday: 8:00 AM - 3:00 PM
• Paid for 40 hours per week
• Work Environment: Hybrid schedule after 90-day training period, with in-office work required on Wednesdays and alternating schedules for the rest of the week
  

Responsibilities

• Manage a portfolio of middle-market commercial accounts, primarily in the hospitality sector (e.g., hotels, restaurants)
• Handle the entire renewal process, including marketing renewal accounts
• Collaborate with the marketing department for new accounts
• Provide exceptional customer service and maintain strong client relationships
• Utilize Epic software for account management
• Assist with certificates of insurance as needed (supported by a third-party service)
• Ensure compliance with company policies and industry regulations
  
  

Qualifications/Requirements

• Licenses/Certifications: Property & Casualty (P&C) license required; company supports and funds professional designations such as CIC, CISR, and CPCU
• Experience: Minimum of 3 years in a similar role preferred; candidates with strong potential and relevant experience as an assistant will also be considered
• Technical Skills: Proficiency in Epic software is preferred
• Soft Skills:
• Strong interpersonal and communication skills
• Ability to work collaboratively in a team-oriented environment
• Detail-oriented with excellent organizational skills
• Adaptable and able to learn quickly
• Professional yet approachable demeanor