Commercial Lines Account Manager

Job Description

Commercial Lines Account Manager

Job Summary

Seeking a dedicated and experienced Commercial Lines Account Manager to join a growing team. This role is pivotal in managing client relationships, ensuring the highest level of service, and driving business growth. As a key member of the close-knit, family-oriented organization, you will have the opportunity to work in a supportive and collaborative environment that values professional development and teamwork. This position is ideal for a proactive individual with a strong background in commercial insurance and a passion for delivering exceptional client experiences.

Compensation Package

• Salary Range: $50,000 - $80,000 (commensurate with experience)
• 401(k):
  
  

Responsibilities

• Serve as the primary point of contact for clients, fostering strong relationships and ensuring client satisfaction.
• Proactively manage client accounts, including renewals, coverage adjustments, and identifying market opportunities.
• Oversee the organization and execution of annual renewals, ensuring timely and thorough policy reviews.
• Lead and manage team workloads by delegating tasks, providing guidance, and ensuring high standards of service delivery.
• Collaborate with internal teams, including producers and sales, to address complex client challenges and drive business growth.
• Communicate effectively with clients, carriers, and internal teams to identify and resolve root issues.
• Stay informed on industry trends, carrier guidelines, and internal processes to provide clients with the best possible service.
• Mitigate agency errors and omissions (E&O) through clear and direct communication on products and coverages.
  
  

Qualifications/Requirements

• Licensure/Designations: Property & Casualty (P&C) license required.
• Experience: 2-4 years of experience in commercial insurance account management.
• Strong ability to manage workloads, delegate tasks, and provide oversight to ensure high standards are met.
• Exceptional written and verbal communication skills with a client-centered approach.
• High level of organizational skills with the ability to prioritize and multitask in a fast-paced environment.
• Strong analytical thinking and problem-solving abilities with an intuitive understanding of client needs.
• Proficiency in CRM tools, with the ability to quickly learn new software (experience with Applied Epic preferred).
• Ability to operate independently with minimal supervision and take initiative to anticipate challenges.
• Deep knowledge of coverages, products, and industry trends in the marketplace.