Commercial Insurance Customer Service Representative - Hybrid

Job Description

Commercial Lines CSR

Job Summary

Seeking a dedicated and detail-oriented Commercial Lines Customer Service Representative (CSR) to join a growing team. This role is integral to operations, focusing on providing exceptional service to clients and ensuring seamless processing of commercial lines accounts. If you have a strong background in commercial lines processing and are passionate about delivering outstanding customer service, we encourage you to apply.

Compensation Package

• Salary Range: $50,000 - $65,000 (depending on experience)
• Competitive benefits package, 401(k), paid time off, professional development opportunities, etc.
  
  

Responsibilities

• Process commercial lines accounts, including certificates, endorsements, and general administrative tasks
• Handle middle-market accounts with premiums ranging from $100,000 to $2 million
• Assist with quoting new and renewal business
• Utilize Applied EPIC software for account management and processing
• Collaborate with team members to ensure client satisfaction and operational efficiency
  
  

Qualifications/Requirements

• Licensure: Active Property & Casualty (P&C) license is required
• Experience: Minimum of 4 years in commercial lines processing; experience with middle-market accounts is preferred
• Technical Skills: Proficiency in Applied EPIC software is highly desirable
• Preferred Background: Candidates with experience in agency operations or larger brokerage firms are encouraged to apply
• Attributes: Strong attention to detail, excellent organizational skills, and a commitment to providing exceptional customer service