Technical Support Specialist

The Intersect Group is partnered with our client in Enon, OH, to find Technical Support Specialists. The contract is 6 months and should most likely extend or convert to direct hire. We are looking for someone who can offer great customer service. Our client will move quickly and conduct a 1 and done virtual interview with the qualified candidates.

Location: Enon, Ohio (45323

)
Multiple openin

gs
1st Shift: 5 AM - 1:30 PM, Sunday to Thurs

day1st Shift: 7 AM - 3:30 PM, Tuesday to Saturday - current open

ing2nd Shift: 2 PM - 10:30 PM, Friday to Tues

day

***Starts with paid training class that lasts 3-4 weeks. Training is 8 AM – 5 PM, Monday through F

riday
Open to New IT Gr

ads!!!
Requir

• ements:Prior help desk experience pr
• eferredComplete understanding of the store network (hardware and software), PC architecture wireless communication, router and third-party cellular
• devicesKnowledge of non-standard equipment that is not connected to the Speedway
• networkAbility to manage simultaneous connections to multiple stores and pieces of equipment, and ability to prioritize the order in which repairs a
• re madeAbility to research and resolve
• issuesCapable of working in a fast-paced envi
• ronmentExcellent verbal communication skills and the ability to explain technical information in layman’
• s termsWell organized with the ability to work under pressure and meet tight de
• adlinesExcellent understanding of intra-department functions and ope
• rationsAbility to perform repeated bending, standing and r
• eachingAbility to occasionally lift up to 40
• poundsAvailable to work a variety of shifts, including, second and third shift, weekends and holidays; understands the staffing expectations of working in a 24/7/365 days a year dep

artment

Mus

t Haves: Open to

new gradsSOLID custome

r serviceGood proble

m solvingEntry level IT e

xperience
Nice

to Haves: Tech support

experienceHelp desk

experiencePOS

experienceRetail

experienceGas station

experie

• nce
  Duties:Uses remote tools and cloud technology to provide technical support for hardware, software, store networks, and a
• pplicationsManages simultaneous connections to multiple stores and pieces of equipment; prioritizes the order in which repairs are made in order of emergen
• cy priorityMonitors the severity of data packet loss either to the entire store network or specific pieces of equipment. Provides the best solution to resolve the underlying problem to bring equipment up to full fu
• nctionalityIdentifies and corrects issues before a location is aware of a problem using cloud and web-based a
• pplicationsDetermines the best course of action to improve performance and efficiency of store systems, equipment, and a
• pplicationsProvides accurate verbal instruction when onsite diagnostics is needed to bring various pieces of equipment to full fu
• nctionalityUnderstands and completes proper processes when installi
• ng softwareDirects field personnel in installing new equipment that is going on the st
• ore networkConfigures and upgrades software on newly instal
• led devicesImplements software changes for fuel dispensers and
• fuel tanksSets up new DVR equipment and configures recording settings, including using proper naming conventions, for multi
• ple camerasProvides troubleshooting by using remote tools connected to other lega
• cy networksManages multiple tickets and works them in order of emergency to lowe
• st priorityIdentifies re-occurring store issues by reading and understanding case history and determines if a different course of resolution is needed to reduce repe
• at problemsReads, interprets, and follows procedures described in the internal kno
• wledge baseProvides documentation for knowledge-ba
• se articlesWorks with third-party help desk vendors as
• applicableMaintains inventories and orders part
• s as neededProvides phone suppor
• t as neededAttends training classes as required to stay current with new equipment troubleshooting procedures and
• technologyInitiates timely communication of critical events to Store Support
• Team LeadsCompletes other duties, including special projects, as assigned by