What are the responsibilities and job description for the Network Engineer & Technical Support Manager position at AmTrim?
Job Responsibilities:
Design and deploy the company’s network infrastructure, including wired and wireless systems and the hardware and software that support them. Monitor performance to ensure reliable operation, adjust configurations as needed, and plan for future capacity.
Design and deploy new servers and applications, and implement enhancements to existing operating systems, applications, and software; evaluate system effectiveness and efficiency; develop strategies to improve, simplify, and better leverage those systems.
Create and maintain documentation for system configurations, network and application mapping, operational processes, and service records to support consistency and knowledge transfer.
Design system backup procedures and recovery processes that support disaster recovery and business continuity strategies; participate in testing and readiness reviews.
Participate in the operation and continuous improvement of network security solutions and controls.
Interact and negotiate with vendors, outsourcers, and contractors to secure IT systems‑related products and services; manage relationships to ensure value and reliability.
Provide support services and training for users, including cross‑training of IT staff to strengthen coverage, capability, and escalation handling.
Supervise the Information Technology Customer Service staff by setting objectives, measuring competencies, and providing mentoring and development opportunities, fostering a responsive, customer‑focused culture.
Ensure effective IT Customer Service systems are in place and that user requests are addressed in a timely and professional manner; own high‑priority escalations when needed.
Maintains professional and technical knowledge by attending workshops, reviewing professional publications, establishing a personal network, and participating in professional societies.
Perform other job-related duties as assigned.
Supervisory Responsibilities:
Directly supervises up to four (4) employees in IT Customer Service, including contract staff. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Education, Skills and Experience:
Associate degree in related discipline and four (4) years of related experience and/or training; or equivalent combination of education and experience.
Working knowledge with Fortinet Solutions, Office 365, Ubiquiti Unifi & Hewlett Packard / Aruba network equipment & OS, Microsoft & Linux OS. Microsoft desktop OS (all current versions from past 7 years) and above. Technical knowledge of current network hardware, protocols, and Internet standards.
Certificates, Licenses, Registrations and Competencies:
Communicate effectively with all levels of the organization; uses a variety of communication methods and tools.
Leads, develops, coordinates and implements plans and projects; Communicates changes and progress effectively
Prioritizes and plans work activities; uses time efficiently; develops realistic action plans.
Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events.
Displays original thinking and creativity; meets challenges with resourcefulness; generates suggestions for improving work; develops innovative approaches and ideas; presents ideas and information in an effective manner.
Work Environment and Physical Demands:
The work environment and physical demands described here are representative of those that an employee will encounter to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is exposed to a normal office environment and occasionally required to walk through a plant environment. The employee is regularly required to sit and use hands to type, finger, handle, or feel. The employee frequently is required to talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, and peripheral vision.
When in production areas, Personal Protective Equipment (PPE) must be worn including but not limited to: eyes, ear, foot and/or other protective devices as required.