What are the responsibilities and job description for the Technical Support position at Quadax, Inc.?
Hybrid Schedule - 4 days onsite per week following initial 3 month 100% onsite period
Salary: $35k-$50k
Job Description
This position resides on the EDI Application Tech team which provides second-level support for EDI's clients and call center as well and scripting claim data transformations via a proprietary scripting language to ensure claims meet all payer requirements.
Responsibilities
- Script medical billing converts and edits via proprietary scripting language in order to ensure claims meet all payer requirements.
- Provide second-level software support for EDI clients and staff.
- Research network issues, program errors, and Windows errors relating to Xpeditor Server performance.
- Assist with the testing of Xpeditor enhancements and bug fixes that are part of Xpeditor releases.
- Map client claim files in order to load into Xpeditor.
- Establish custom edits/converts using Xpressbiller software.
- Modify Xpeditor Reports per client requests.
- Assist with identifying product shortcomings and possible enhancements.
- Other duties as assigned.
Qualifications
- Associate’s degree preferred
- Experience providing technical support in a professional environment required.
- Must have experience using a ticketing system - ServiceNow a plus.
- Experience with some sort of scripting language preferred
- Knowledge of EDI a plus
- Problem solving skills
- Strong computer skills
- Excellent verbal and written communication skills
- Ability to work in a fast paced environment
- Strong attention to detail - working with clients and internal departments
- Ability to set priorities
- Ability to maintain confidentiality
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.
Salary : $35,000 - $50,000