Technical Lead (AV Systems)

Technology Lead (AV Systems)

Contract: 6 months (No C2C or third-party submissions)

Expected Start Date: 12/15

Typical Hours: 8 AM – 5 PM

Schedule: 2 days onsite

Location: Cumming 30041

Travel: Some travel may be required

Summary

The Technology Lead is responsible for guiding the technical delivery, stability, and scalability of key systems supporting the Franchising Technology Transformation program. This role provides hands-on technical leadership, drives engineering best practices, and ensures alignment between business needs, enterprise IT standards, and third-party technology providers. The Technology Lead will work closely with business stakeholders, Corporate and Business IT teams, and external vendors to deliver reliable, secure, and high-quality technology solutions.

This position requires strong technical depth, enterprise-scale systems experience, and the ability to translate business requirements into actionable engineering plans. The ideal candidate is execution-focused, collaborative, and adept at operating in a complex enterprise environment.

Required Skills:

• Install, configure, integrate Microsoft Teams Rooms systems for conference rooms, boardrooms and collaboration hubs.
• Support daily operations of AV systems - proactive monitoring, issue resolution, and preventative maintenance, using tools like Microsoft Teams Admin Center.
• Collaborate with stakeholders (IT, Facilities, and external vendors) to plan and deliver AV projects.
• Ensure integration with enterprise tools, including Microsoft 365, Exchange Online, Intune, and network infrastructure.
• Conduct regular system updates, including firmware, software, and security patches for MTR devices and peripherals.
• Ensure AV systems meet enterprise security and compliance standards.

Key areas

System Stability, Operations, and Continuous Improvement

• Escalate and resolve vendor-related risks, performance issues, and delivery delays.
• Validate quality of vendor deliverables, including code, documentation, test plans, and SLA adherence.
• Accountable for timely delivery of issue resolutions, enhancements, integrations, and ongoing support obligations.
• Provide day-to-day oversight of external engineering partners, managed services teams, and third-party technology vendors.

Vendor, Partner, and Third-Party Technology Management

• Identify and proactively mitigate risks, technical gaps, and cross-team dependencies.
• Ensure alignment across teams and facilitate smooth handoffs between business, internal IT, and engineering resources.
• Act as the technical liaison between program leadership, Corporate IT, Business IT teams, and third-party providers.

Cross-Functional Partnership

• Communicate complex technical concepts to non-technical audiences in a clear and actionable manner.
• Translate business requirements into detailed technical specifications and implementation plans.
• Engage directly with business stakeholders to understand needs, clarify requirements, and ensure technical solutions align with operational and strategic objectives.

Business Engagement & Requirements Translation

• Ensure solution designs align with enterprise architecture, security guidelines, and compliance requirements.
• Lead technical planning and estimation for new features, enhancements, and system improvements.
• Drive adherence to engineering best practices, design patterns, code quality, and operational excellence standards.
• Serve as the primary technical lead for program initiatives, overseeing architecture, design, development, integration, testing, and deployment activities.

Qualifications

• Champion continuous improvement across technology processes, tools, and delivery frameworks.
• Support release planning, environment management, and coordination of production deployments.
• Monitor systems for performance, reliability, scalability, and maintainability, and drive proactive improvements.
• Oversee and guide incident response, root-cause analysis, and implementation of corrective actions.
• Background in data engineering, reporting solutions, or automation technologies.
• Experience with Agile, SAFe, or hybrid delivery models.
• Experience in facilities management, operations technology, workforce management, or large-scale service-business systems.

Preferred

• Proven ability to drive delivery, resolve issues, and maintain momentum across multiple stakeholders.
• Strong communication skills with the ability to interface directly with business and technical leaders.
• Experience working with third-party development partners, offshore/nearshore teams, or managed services providers.
• Demonstrated experience leading technical teams and overseeing solution implementation in a complex enterprise environment.
• Strong understanding of enterprise systems architecture, cloud platforms (Azure/AWS), and API-driven integrations.
• 7 years of progressive experience in software engineering, solution delivery, or technical leadership roles.
• Bachelor’s degree in Computer Science, Information Systems, Engineering, or equivalent experience.
• Adaptability in complex, multi-team environments
• Problem-solving, troubleshooting, and systems analysis
• Vendor management and delivery oversight
• Enterprise collaboration and cross-functional alignment
• Strong business acumen and stakeholder communication
• Technical leadership and architectural thinking