Loan Servicing Software Specialist

About the Role

We are seeking a detail-oriented and collaborative professional to join our team as a Loan Software QA & Business Support Specialist. This role bridges technology and operations, ensuring our loan servicing software meets business needs and delivers a seamless experience for both employees and customers.

Daily Responsibilities

• Review and test features within our loan software used for direct small-dollar loans.
• Document testing feedback and recommend areas for improvement.
• Validate updates or changes based on evolving business requirements.
• Collaborate with operations teams to ensure software aligns with real-world lending practices.
• Identify and report issues or inconsistencies in system behavior.
• Verify loan lifecycle processes, including applications, approvals, disbursements, servicing, and repayments.

Top Requirements

We are targeting candidates from three potential backgrounds:

1. Branch Support or Branch Manager at a financial services company.
2. QA Tester at a loan servicing company (1–2 years experience).
3. Call Center/Customer Service Rep in financial services with exposure to business software support.

Must-Have Skills:

• Previous experience in the direct small loan industry, including servicing and repayment processes.
• Eagerness to learn and contribute to improving loan systems and processes.
• Strong communication and collaboration skills.
• High attention to detail and ability to recognize business issues.
• Solid understanding of loan lifecycle activities, especially in high-volume, short-term lending environments.

Preferred Qualifications

• Experience providing feedback on operations tools or systems.
• Familiarity with workflows and customer interactions in small-dollar lending environments.
• Technically inclined; comfortable with lending/branch software and Microsoft O365.
• Previous experience assisting with software or system testing.

Work Schedule: Onsite 4 days per week in Toccoa, GA or Greenville, SC. Candidates based in Greenville must travel to Toccoa once weekly.