What are the responsibilities and job description for the Resort Front Desk Agent position at The Inn at Harbor Shores?
Location: Southwest Michigan’s Premier Resort – St. Joseph, MI
Shifts: 6:00am-02:00pm ; 2:00 PM – 10:00 PM (occasional mid-shifts)
The Inn at Harbor Shores is Southwest Michigan’s premier resort, known for exceptional hospitality, extensive amenities, and creating memorable experiences for every guest. Our mission is simple: “Make it the best experience ever”—for both guests and associates.
As a Guest Service Associate, you will be the first point of contact for every guest and a key part of our team. We are looking for someone with a passion for hospitality, a positive attitude, and excellent communication skills to provide world-class service to all visitors.
Responsibilities:
- Perform all check-in and check-out duties efficiently and professionally
- Manage reservations online and by phone
- Guide guests through various payment methods and authorize credit card transactions
- Register guest profiles, ensuring all details are accurate, including contact information, arrival & departure dates, and special requests
- Welcome and greet guests, assign rooms thoughtfully, and collect feedback at checkout
- Provide detailed information about rooms, rates, and amenities
- Respond promptly and professionally to guest complaints
- Coordinate with housekeeping to ensure rooms are clean, comfortable, and fully equipped
- Liaise with maintenance to maintain facility operations at peak performance
- Confirm group reservations and arrange personalized services for events, weddings, and VIP guests
- Upsell additional services, facilities, and room packages when appropriate
- Maintain accurate guest records and log important details throughout their stay
Qualifications & Skills:
- Experience as a Front Desk Agent, Receptionist, or in a customer service-focused role
- Familiarity with travel booking websites (e.g., Booking.com, Expedia, TripAdvisor)
- Excellent communication and organizational skills
- Positive, upbeat attitude, responsible demeanor, and professional appearance
Join our team and help create lasting memories for our guests!
Pay: From $20.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Experience:
- Guest Service/Front Desk: 2 years (Required)
Shift availability:
- Day Shift (Preferred)
- Night Shift (Preferred)
Work Location: In person
Salary : $20