Customer Services Representative

Now Hiring Customer Service Representative to work in a fast paced environment with our client located in Buffalo Grove, IL. This position is 100% on site. This is a direct hire role - $23 per hour with great benefits - 40 hours per week.Must live within 15 miles of Buffalo Grove, IL. Job description:Supply company located in Buffalo Grove has an immediate full time opportunity to join their Customer Service team. Seeking individual to handle a heavy call volume assisting with orders and answering questions relating to their product line – 30,000 items in the inventory line.Duties:Log in and ready to take customer calls immediately at the beginning of each dayMaintain company's high standards of customer service as it relates to phone and internet orders by maximizing customer satisfaction and minimizing errorsHandle customer complaints in a concerned, sympathetic tone within a timely mannerInvestigate complaints and determine best practices to prevent similar issues in the futureLog detailed records of customer interactions regarding complaints, returns and other concerns on customer’s accountTroubleshoot with customers who have questions using websiteDisplay enthusiasm and willingness to develop in all areas of customer service by gaining knowledge and skillFamiliarize with products and utilize catalog/internet to find products for customers – 30,000 SKU’s in product lineFollow department and company proceduresHandle off the phone projects as assignedRequirements:Knowledge of dentistry and dental supplies a huge plus2 years of customer service experienceBachelor’s Degree a plusPC proficient in Microsoft Outlook, Excel, and WordStrong oral and written communication skillsOrganizational and project management skills, with the ability to gather, organize and clearly present detailed informationQualified, professional candidates with experience answering a high call volume and excellent phone presence should submit resume for review.The Huntington Resource is an Equal Opportunity Employer – All qualified applicants will be considered for employment regardless of the individual’s race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), marital status, national origin, age, disability, veteran status, genetic information, or any other characteristics protected by state or federal law.Company DescriptionA leader in their industry since 1975, we have been a fundamental ingredient in the successful hiring of employees for companies of all sizes in the Chicagoland area.

Salary : $23