What are the responsibilities and job description for the Institutional Sales Support Associate position at The Huntington National Bank?
Description The Institutional Sales Support Associate plays a vital role in delivering exceptional service and operational support to institutional sales representatives and clients. This position will require you to develop a strong understanding of internal processes and procedures, as well as the ability to resolve escalated issues efficiently and professionally. You will partner closely with internal and external partners, acting as a liaison between clients, sales teams, and internal departments. In this dynamic role, you’ll also have the opportunity to contribute to special projects aimed at driving process improvements and enhancing service delivery. This role is responsible for providing day-to-day sales support and coordinating a wide range of client service activities, including client onboarding and maintenance, processing account documentation, supporting and processing trades, facilitating funds movement, responding to client inquiries, and assisting with business development initiatives Develop and maintain strong, trusted customer relationships by delivering exceptional customer experience Serve as primary point of contact for customers, sales representatives, and internal partners. May act as an escalation point for client servicing issues Responsible for identifying, researching, analyzing and resolving complex problems with accounts. Coordinate and process account onboarding/maintenance documentation and relevant information for accuracy and completeness before submission Performs updates and verifies client account information and/or transaction details in relevant systems and ensures compliance with standard regulations and processes. Delivers scalable, repeatable processes to ensure all client requests have been handled accurately and timely. Responsible for maintaining a high level of knowledge of products and services, systems and related technology, policies and procedures. Support Liquidity products onboarding, services, and trading including The Huntington Liquidity Portal platform including system demonstrations, trade and settlement processing Collaborate with team members to ensure accurate and timely securities trade and settlement processing Facilitate funds movement requests Maintain desktop procedures and resources Basic Qualifications: High School Diploma or Equivalent 5 or more years of experience within Investments/Financial Services Must obtain within 12 months of hire the FINRA SIE, Series 7 and Series 63 1 or more years of customer service experience within Investments/Financial Services or related experience Preferred Qualifications: Bachelor’s Degree At least 1 year of Broker dealer experience FINRA SIE, Series 7 and Series 63 Proven experience in client service, operations, or sales support within financial services Detail oriented with exceptional written, verbal and interpersonal communication skills as well as strong organizational skills and problem-solving skills Ability to manage multiple priorities in a fast-paced environment; adaptive to change Provide excellent customer service by building rapport with customers and internal/external partners Ability to create and foster strong partnerships with business partners and work well in a team environment Experience with Institutional customers and fixed income products Experience with Pershing Netx360 platform and Bloomberg TOMs Exempt Status: (Yes = not eligible for overtime pay) (No = eligible for overtime pay) Yes Workplace Type: Office Our Approach to Office Workplace Type Certain positions outside our branch network may be eligible for a flexible work arrangement. We’re combining the best of both worlds: in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team. Compensation Range: 70,000.00 - 140,000.00 Annual The compensation range represents the low and high end of the base compensation range for this position. Actual compensation will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. Colleagues in this position are also eligible to participate in an applicable incentive compensation plan. In addition, Huntington provides a variety of benefits to colleagues, including health insurance coverage, wellness program, life and disability insurance, retirement savings plan, paid leave programs, paid holidays and paid time off (PTO). Huntington is an Equal Opportunity Employer. Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details. Note to Agency Recruiters: Huntington will not pay a fee for any placement resulting from the receipt of an unsolicited resume. All unsolicited resumes sent to any Huntington colleagues, directly or indirectly, will be considered Huntington property. Recruiting agencies must have a valid, written and fully executed Master Service Agreement and Statement of Work for consideration. Welcome to Huntington! At Huntington, we look out for people. From reinventing banking with game-changing innovations to building an internal culture that creates lifelong bonds, together, we can make people’s lives better. And amazing things happen when we look out for each other. We prove it every day. Whether it’s helping a colleague or collaborating on a new tool that will revolutionize the way people save money, our actions can have a huge impact. Our colleagues look out for people with a Can-Do Attitude, Service Heart and Forward Thinking. Those are our values—simple but powerful. Each of them pushes us do the right thing, to do right by people. Because people are what matter. If that sounds like you, we hope you’ll apply to join our team. If you’d like to learn more about how Huntington looks out for people, visit https://www.huntington.com/lookingout We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of this site or if you require a reasonable accommodation to apply for a job or to perform the essential functions of the job, please send an email to HuntingtonCareers@Huntington.com Reasonable Accommodations Reasonable Accommodations EEOC Disclaimer Know Your Rights CA Data Privacy CA Data Privacy Rights Tobacco Disclaimer Tobacco-Free Hiring Practice Note to Agency Recruiters: Huntington will not pay a fee for any placement resulting from the receipt of an unsolicited resume. All unsolicited resumes sent to any Huntington colleagues, directly or indirectly, will be considered Huntington property. Recruiting agencies must have a valid, written and fully executed Master Service Agreement and Statement of Work for consideration.
