Spa Women's Locker Room Attendant

Job Summary

Primarily responsible for the smooth, efficient operation of the Locker Rooms, float pool, restrooms, relaxation and tranquility rooms in the manner trained by The Houstonian Spa. Direct all efforts toward guest satisfaction, the achievement and maintenance of The Houstonian Spa standards. This role is critical to maintaining the luxury standard and reputation of The Houstonian Hotel, Club & Spa while upholding the highest levels of discretion and professionalism.

Essential Job Functions

• Adhere to all standard policies and procedures.
• Perform all guest activities in a cordial, efficient and professional manner, at all times maintaining a commitment to guest satisfaction.
• Maintain a cooperative, team-like attitude in working with management and fellow associates in all Houstonian departments. Help achieve our common goals of maximizing guest satisfaction and profit margins.
• Maintain a positive attitude towards co-workers and the job being performed.
• Report to work on time in a properly cleaned and pressed uniform. Hygiene is key in this environment due to the close proximity working with the clients. Employee scent should always remain neutral.
• Takes care of guest needs, ensuring that supplies are available and that the facilities are kept clean and in safe condition at all times.
• Reports and documents any observed or known safety hazards, conditions or unsafe practices and procedures to management immediately.
• Adheres to The Houstonian and Trellis standards for guest service.
• Refers guest problems or complaints to management.
• Takes care of guest needs, ensuring that supplies are available and that the facilities are kept clean and in safe condition at all times.
• Always assist in maintaining the appearance and cleanliness of all public areas.
• Monitors guests, ensuring their safety by showing them proper use of facilities; monitors guest use of facilities, making sure that guests do not endanger themselves with overuse of facilities (i.e., steam room, Jacuzzi, float pool, outdoor pools, etc.).
• Monitors and maintains outdoor pools, Jacuzzis and steam rooms, notifies Management when facilities need servicing.
• Maintain proper and accurate guest locker assignments.
• Assist other departments whenever necessary including assistance with the Hair and Nail departments and the Food and Beverage team.
• Assist in maintaining all areas regardless of the scheduled area whenever necessary.
• Attend all training sessions, learning new techniques to be used in the performance of the job.
• Responsible for refreshing clean and removing dirty linen from the pool areas.
• Attend all staff meetings.
• Clock in and out at every shift.
• Report and turn in to management any lost and found items.
• Report any maintenance problems throughout the spa to the proper authority.
• Support fellow staff members by noticing how they are feeling and providing compassion.
• Must maintain client and spa business confidentiality/privacy at all times.
• Other duties as assigned.