What are the responsibilities and job description for the Outlets Manager position at The Houstonian Hotel, Club & Spa?
Job Summary
The Outlets Manager will develop and enhance Houstonian Hotel service standards through disciplined administration of departmental Standard Operating Procedures.
Necessary skills include, but are not limited to, organizing, and conducting pre-shift and departmental meetings, scheduling, and directing staff in their work assignments, creating forecast and revenue reports, the budgeting process of the department by establishing clear and precise priorities for operational and capital expenditures, maintaining profitability of the outlets to support overall hotel operation, and ensuring excellent customer service. The Outlets Manager is responsible for TRIBUTE Restaurant, In-Room Dining, The Bar & Patio, and A la Carte. This role is critical to maintaining the luxury standard and reputation of The Houstonian Hotel, Club & Spa while upholding the highest levels of discretion and professionalism.
Essential Job Functions
The Outlets Manager will develop and enhance Houstonian Hotel service standards through disciplined administration of departmental Standard Operating Procedures.
Necessary skills include, but are not limited to, organizing, and conducting pre-shift and departmental meetings, scheduling, and directing staff in their work assignments, creating forecast and revenue reports, the budgeting process of the department by establishing clear and precise priorities for operational and capital expenditures, maintaining profitability of the outlets to support overall hotel operation, and ensuring excellent customer service. The Outlets Manager is responsible for TRIBUTE Restaurant, In-Room Dining, The Bar & Patio, and A la Carte. This role is critical to maintaining the luxury standard and reputation of The Houstonian Hotel, Club & Spa while upholding the highest levels of discretion and professionalism.
Essential Job Functions
- To ensure effective working relationships and clear communication are maintained with all colleagues and leaders in the Outlets and other departments.
- To critically assess procedures, policies, and methods of operation and implement them.
- To ensure the financial success of the department by monitoring productivities, revenues and costs. To proactively implement appropriate procedures or programs as required.
- To liaise with the kitchen to ensure that a common vision is shared.
- To create and implement all beverage menus within the department as well as work closely with the kitchen on the creation of all food menus for special occasions.
- To liaise with other Food and Beverage departments to ensure that all resources are being equally shared and that the entire division operates as a unified force.
- To ensure that all equipment, fixtures, and furniture of the department are kept in the best repair possible and are used in a safe and proper manner.
- To develop and maintain a safety culture within the department and ensure departmental adherence to and awareness of Health and Safety standards.
- To ensure the successful seasonal transition of the entire Outlets.
- To be familiar with all outlet menus and beverage lists
- Other duties as assigned.