Banquets Server

Job Summary

This position is responsible for the service of all banquets and banquet-related food and beverage operations for The Houstonian Hotel. This role is critical to maintaining the luxury standard and reputation of The Houstonian Hotel, Club & Spa while upholding the highest levels of discretion and professionalism.

Essential Job Functions

• Maintain a commitment to customer service and guest satisfaction. Perform all guest contact activities such as serving food and beverage, answering guest questions, in a cordial, efficient and professional manner.
• Ensure that the food and beverage is served while maintaining a consistent presentation and proper temperature.
• Assist in transporting food, beverage, equipment, meeting supplies, china, glass, silverware and linen inventories on a predetermined basis.
• Maintain a cooperative, team-like attitude in working with the management team and fellow employees (including other departments).
• Enforce all sanitation procedures including safety guidelines and requirements.
• Organizing equipment for a function as well as cleaning, maintaining, and looking after equipment during and after functions.
• Make sure all storerooms are clean, organized and secured.
• Immediate communication of special requests, guest problems or concerns to Banquet Captain, Director of Banquets and/or Executive Chef.
• Follow all designated opening and closing procedures to ensure areas are secure and energy efficient.
• Adhere to all department and The Houstonian Hotel, Club and Spa policies and procedures.
• Ensure the proper handling and cleaning of all equipment, china, glass, and silver.
• Other duties as assigned.