What are the responsibilities and job description for the Fitness Service Agent position at The Houstonian Hotel, Club & Spa?
Job Summary
To provide Members as well as guests with a positive and enjoyable workout experience that surpasses any other. The Fitness Service Agent will be friendly, helpful and attentive to those working out in the fitness area. They will provide the members with any needed service personalize it and go above and beyond to consistently exceed the customers’ needs. Knowledge and interest in Fitness are essential. This role is critical to maintaining the luxury standard and reputation of The Houstonian Hotel, Club & Spa while upholding the highest levels of discretion and professionalism.
Essential Job Functions
To provide Members as well as guests with a positive and enjoyable workout experience that surpasses any other. The Fitness Service Agent will be friendly, helpful and attentive to those working out in the fitness area. They will provide the members with any needed service personalize it and go above and beyond to consistently exceed the customers’ needs. Knowledge and interest in Fitness are essential. This role is critical to maintaining the luxury standard and reputation of The Houstonian Hotel, Club & Spa while upholding the highest levels of discretion and professionalism.
Essential Job Functions
- Meet and greet members and guests in a timely fashion with our standard greeting
- Answer phones with an upbeat tone using our standard greeting
- Provide timely and professional service while offering towels, water, newspapers and magazines to members as well as being observant to someone looking around in need of assistance
- Provide the member what they want, in an acceptable amount of time while personalizing the service, and going above and beyond to exceed the members’ expectations
- Basic computer knowledge to ring up merchandise sales (bars, drinks)
- Spot cleaning of equipment to ensure a great first impression when members arrive at machines. This includes regularly cleaning mirrors, benches, bars, cardio equipment, headsets, etc.
- Maintain a safe, neat workout environment. This includes re-racking weights, straightening and re-aligning equipment, re-wrapping cords, hanging handles and ropes, re-racking balls and other fitness equipment, etc.
- Assist members with adjusting workout equipment settings
- Showing members the proper technique of how to use the cardiovascular and weight machines
- Provide supervisors with timely and appropriate information needed for flyers, sign up sheets, etc.
- Keep supervisors informed of any repairs that need to be done to the facility or any of our equipment.
- Write up equipment that is need of repair or service and inform the engineering staff of any structural repairs.
- Assist with the arrival of new equipment, mats, furniture and delivering of daily purchases to our department. This often includes lifting heavy equipment, moving equipment and other supplies or tasks.
- Other duties or tasks as assigned by your supervisors that are related to the Fitness Department or The Houstonian Campus.