What are the responsibilities and job description for the Front Desk Assistant Manager position at The Hotel Chalet?
Overview
As a Front Desk Assistant Manager, you’ll help lead daily front desk operations and create a welcoming, reliable experience for every guest. You’ll support the team with guest services, reservations, phone communication, and service recovery while keeping front desk processes organized and consistent. Your impact: By helping resolve guest concerns promptly and coordinating clear handoffs, you support a smoother stay for guests and a more confident front desk team.
Responsibilities
- Assist with front desk operations, guest relations, check-in and check-out, and team coordination.
- Respond to guest questions and concerns using strong customer service problem-solving and client communication.
- Support reservations and daily records using hospitality reservation systems and property management systems (PMS), including OPERA where applicable.
- Handle multi-line phone systems with professional phone etiquette and clear communication.
- Support night audit coverage and follow hotel emergency procedures when needed.
Requirements
- Experience in hotel or resort operations, guest services, or a front desk role; hotel experience is preferred.
- Knowledge of hospitality management or hotel management practices is an asset.
- Strong customer service, guest relations, and phone communication skills.
- Familiarity with property management systems (PMS), hospitality reservation systems, and OPERA is preferred.
- Bilingual or multilingual communication skills and resort experience are valued.
Pay: $20.00 - $22.00 per hour
Expected hours: 24.0 – 40.0 per week
Benefits:
- Employee discount
- Health insurance
- Paid time off
Work Location: In person
Salary : $20 - $22