What are the responsibilities and job description for the Assistant Manager position at The Hotel Chalet?
Company Description The Hotel Chalet at The Choo Choo is located on the historic Chattanooga Choo Choo campus, an iconic train station, hotel, and entertainment destination. The property reflects two years of careful planning and renovation, blending the heritage of U.S. railway lodges and chalets with modern comfort and adventure. With 127 guest rooms, including 25 restored Victorian train carriages, the hotel offers a distinctive, design-forward lodging experience. Guests enjoy on-property dining at Elsie’s Daughter, complimentary Wi-Fi, a fitness center, an alpine pool, and inviting indoor and outdoor lounge spaces. The Hotel Chalet encourages guests to explore the surrounding mountains, arts, and entertainment while enjoying a vibrant, social atmosphere.
Role Description The Assistant Manager is a full-time, on-site role based in Chattanooga, TN, responsible for supporting overall hotel operations and guest experience. This role assists in supervising front-of-house teams, including front desk, concierge, and lounge areas, ensuring efficient check-in/check-out processes and prompt resolution of guest inquiries and concerns. The Assistant Manager helps oversee daily staffing, training, and scheduling, supports inventory and property maintenance coordination, and monitors compliance with safety, cleanliness, and brand standards. The role also contributes to revenue and occupancy initiatives, collaborates with the restaurant, pool, and fitness center teams on service quality, and participates in reporting and administrative tasks such as budgeting, documentation, and performance tracking. The Assistant Manager serves as a visible on-property leader, modeling professional conduct and fostering a welcoming, inclusive environment for guests and team members.
Qualifications
- Experience in hospitality or hotel operations, including supervision of front-of-house or guest services teams.
- Strong customer service and conflict-resolution skills, with the ability to handle guest issues calmly and professionally.
- Organizational and time-management abilities to oversee multiple tasks, schedules, and priorities in a fast-paced environment.
- Effective communication and interpersonal skills for collaborating with cross-functional teams and engaging with diverse guests.
- Basic knowledge of hotel systems and tools (e.g., PMS, reservation platforms, point-of-sale systems) and comfort with standard office software.
- Ability to stand and move around the property for extended periods and work a flexible schedule, including evenings, weekends, and holidays as needed.
- Demonstrated leadership qualities, including coaching, feedback, and support for team development.
- High school diploma or equivalent required; post-secondary education in hospitality, business, or related field is beneficial.
- Prior experience in boutique or lifestyle hotels, or in food and beverage operations, is an advantage.