What are the responsibilities and job description for the Front Desk Agent at Chattanooga Choo Choo position at The Hotel Chalet?
The Hotel Chalet is a new boutique lifestyle hotel located in the heart of Downtown Chattanooga at The Chattanooga Choo Choo. We are building a motivated team who are enthusiastic about creating a unique space where culture, elevated service standards, and authentic hospitality are paramount.
FRONT DESK AGENT
The Front Desk Agent is responsible for hosting guests throughout their stay. From a warm welcome upon arrival to an effortless departure, this role will play a critical hand in executing the seamless guest experience.
Responsibilities:
- Assist with the guest check-in/check-out process while engaging with guests
- Provide information, recommendations and booking services for a variety of guest inquiries, including, but not limited to, directions, hours of outlet operation, hotel services, transportation and travel arrangements, tour and event tickets, restaurant reservations, and other guest needs
- Facilitate making reservations and room changes
- Coordinate communication and partnership between the front desk and other departments (housekeeping, maintenance, F&B and Central Support).
- Respond to guest inquiries, requests and concerns in a timely, friendly and efficient manner
- Inspect clean rooms in preparation for guest arrival
- Prepare and deliver VIP amenities
- Perform other duties as assigned and requested to meet the needs of the business
Ideal Candidate
- Team player, hard worker, multi-tasker and detail oriented
- Knowledge of the local area and things to do, and places to go – or enthusiasm to acquire that knowledge
- Genuine desire to be helpful: able to jump in and assist other departments when necessary
- Works cooperatively with others in all situations
Requirements & Experience
- Experience in guest or customer service
- Flexible in schedule and willing to meet the demands of a complex operation
- Familiarity with Apple products and applications (preferred)
- Familiarity with Slack (preferred)
- Ability to lift, pull, and push moderate weight
Compensation & Benefits
- Competitive pay
- Generous benefits package
- Holiday Pay
- Referral program
- An environment that encourages initiative and leadership
- Working with highly talented people who are extremely passionate about their craft
We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
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