Sales Associate - Shop and Café

Position: Sales Associate – Shop and Café

Reports to: General Manager of Retail

Department: Shop and Café

Status: Non-Exempt

Date: Updated: April 2026

F/T, various days including weekends

Job Summary:

The Shop/Café Sales Associate welcomes customers, guides them to products, answers questions, processes sales, and ensures all guests have an exceptional experience while at HNOC’s Shop and Café. This position is responsible for conducting sales on the POS systems. This position is also responsible for the maintenance of the Shop and Café, and ensuring the space is orderly, attractive, and welcoming. In the Café, this position ensures that the food and beverage service operation enhances the quality of the Museum’s visitor experience by providing efficient and friendly customer service, and consistently presenting a professional approach to the overall food and beverage service operations. They are critical to minimizing product loss. They may also assist in receiving and inventory management for The Shop and The Café, as needed. This position may occasionally assist with special events.

The Historic New Orleans Collection offers the following benefits:

• Competitive salary
• Medical, dental and vision insurance for employees and dependents (children and opposite or same sex spouse/domestic partners). Medical insurance includes treatment for gender dysphoria.
• Employer-paid life, long term disability, and AD&D insurance
• Optional critical illness or accidental injury insurance
• Employee Assistance Program
• Flexible Spending Account
• Professional development and tuition assistance
• Paid parental leave
• Paid time off and 12 paid holidays per year
• Gym membership
• Parking reimbursement
• Work/life balance
• Opportunity to work in the iconic French Quarter of New Orleans with passionate, engaged, and respectful colleagues

The Historic New Orleans Collection centers diversity, equity, accessibility, and inclusion at the core of everything we do. We are committed to becoming a more diverse and inclusive workplace, an organization that epitomizes the best practices in our field, and a community institution that truly reflects and supports our visitors, our neighbors, and our home. To that end, we actively encourage and welcome applications from members of underrepresented and marginalized groups. We are committed to employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or expression, Veteran status or any other characteristic protected by law.

Essential Duties and Responsibilities:

The duties and responsibilities below are essential core functions of this position. Other duties may be assigned as needed:

• Works in both The Shop and The Café
• Welcomes public customers into The Shop and The Café
• Provides guests with information on products, foods or beverages
• Drives sales through engagement of customers, suggestive selling, and sharing product knowledge
• Promotes special sales, offers, exhibits, and awareness of HNOC membership program
• Maintains Shop and Café cleanliness
• Café: Ensures compliance with all health and safety standards; prepares food and beverages in accordance with HNOC standards
• Assists with all team projects and tasks, including shipping, restocking and organizing
• Flexible schedule to support HNOC events

Required Job Qualifications

Education:

• High school diploma or GED equivalent
• Experience:
• Minimum of 1 year of retail or café/restaurant experience

Knowledge, Skills, and Abilities:

• Excellent customer service and verbal and written communication skills
• Ability to resolve problems and make decisions independently
• Ability to learn and retain product and HNOC information
• Ability to follow procedures and carry out instructions from Management
• Familiarity with Microsoft Office 365
• Maintains basic knowledge of POS system
• Good physical condition with ability to lift 50 pounds
• Ability to work in a team-orientated, fast-paced environment
• Ability to serve alcoholic beverages
• Demonstrated initiative, thoroughness, and accuracy
• Punctuality, reliability and flexibility in an evolving work environment
• Professional demeanor and appearance
• Barista experience preferred

Working Conditions:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable workplace accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this position, the employee is regularly required to remain in a stationary position, move throughout the properties and in other settings, operate a computer and other office machinery, ascend/descend and traverse heights and low levels, position self to work at workstation and in small areas, and monitor the movement of or personally move objects of varying levels. This position may require climbing, standing, bending, stooping, typing, or regularly moving objects of up to 25 pounds to 50 pounds. This position consistently communicates with public customers and others and observes, inspects, and assesses inventory and sales documents/information.