Pink Hermit Food & Beverage Manager

1. Our Brand Mission & Culture –

Nestled in Nashville’s heart since 1910, “the Hermitage Hotel”—Nashville’s original million‑dollar landmark and the storied backdrop of generations of gatherings—continues to uphold its timeless motto: “Meet me at The Hermitage.” A National Historic Landmark since 2020, our iconic Beaux Arts architecture connects history and modern luxury under one welcoming roof. 

Guided by Our Mission—our commitment to exceptional hospitality through highly personalized service delivered by exceptional staff—and shaped by six core values, we set the gold standard across luxury hospitality:

• Excellence – we continually raise the bar, surprising and delighting guests with poise and polish.
• Accountability – we take ownership of our goals, informed decisions, and guest satisfaction.
• Integrity – we act with consistent character, in every interaction, whether seen or unseen.
• Teamwork – we support one another in service, honesty, and respect, attending thoughtfully to every guest and teammate.
• Tradition – we honor the hotel’s legacy by ensuring our historic reputation grows brighter.
• Community – we are invested in Nashville’s well-being and continue our role in civic enrichment.

Our century‑plus evolution includes a respectful 2021–2022 restoration that refreshed our 122 suites while preserving arresting features like the marble lobby and stained-glass ceiling—alongside the debut of refined dining experiences shaped by Michelin-starred Chef Jean-Georges Vongerichten. 

Why you'll thrive here:
When you join us, you become part of a team committed to preserving a cherished landmark and shaping its future—offering competitive wages, comprehensive benefits, and a professionally rewarding environment where growth, collaboration, and pride in legacy go hand in hand.

2. Position Overview:

As the Pink Hermit Manager at The Hermitage Hotel, you serve as the operational leader overseeing café and dining operations, balancing the intentional casualness of the cafe with the pace and precision of elevated dining.

You are responsible for delivering a seamless, brand aligned guest experience through visible leadership, refined execution, and consistent service standards. You will guide team performance, operational flow, and guest engagement with intention, accountability, and a commitment to excellence.

3. Key Responsibilities

• Maintain a polished, highly visible presence throughout service periods, setting the tone for anticipatory and refined service.
• Lead expectations of opening and closing routines, ensuring readiness in atmosphere, cleanliness, product presentation, and team preparedness.
• Serve as the primary point of contact during service, managing flow, guest interactions, and real time adjustments.
• Oversee café operations to ensure speed, accuracy, and warmth while maintaining product integrity and elevated service standards.
• Ensure consistent execution of service rituals, including guest recognition, menu knowledge, and thoughtful upselling.
• Handle guest feedback with professionalism and urgency, ensuring effective and discreet service recovery.
• Supervise, coach, and develop front of house team members, fostering accountability, confidence, and continuous improvement.
• Conduct daily briefings with team members to align priorities, guest insights, and service expectations.
• Maintain team readiness in grooming, product knowledge, and service presence aligned with The Hermitage Hotel Standards.
• Develop and manage schedules, balancing labor efficiency with business needs.
• Adjust staffing and service assignments in real time based on guest flow and operational demands.
• Partner with culinary, F&B, and hotel leadership teams to ensure cohesive execution and communication.
• Support financial performance through labor management, cost awareness, and revenue driving behaviors.

4. Qualifications and Requirements

Required Experience and Certifications

• 3 years of leadership experience in luxury hospitality or elevated restaurant environments, with exposure to both high volume café and fine dining service.
• Experience in a restaurant leadership role with demonstrated ownership of operations, team development, and guest experience.
• Degree or certification in Hospitality, Culinary Arts, or Food and Beverage Management preferred.
• Advanced knowledge of food, wine, and beverage service, including formal service techniques and multi outlet operations.
• Proven ability to lead teams, manage performance metrics, and deliver exceptional guest experiences.
• Certified in Alcohol Service such as TIPS or SERV Safe and basic First Aid, with the ability to meet all compliance requirements.
• Must be 18 or older with full availability, including mornings, evenings, weekends, and holidays.

5. Why This Role Shines at The Hermitage Hotel

As the Pink Hermit Manager at The Hermitage Hotel, you play a vital role in shaping the guest experience within one of the property’s most dynamic and visible environments.

This position offers the opportunity to lead with impact, driving operational excellence, developing talent, and delivering thoughtful, elevated service within one of Nashville’s most iconic hospitality settings.

6. Benefits

At The Hermitage Hotel, we value our team members and offer a comprehensive benefits package to support your well-being and professional growth for Full Time Employees:

• Health & Wellness: Affordable health, dental, and vision insurance, with options to extend coverage to spouses, children, or domestic partners.
• Financial Security: Company-provided life insurance and a 401(k) plan with a 3% annual match.
• Work-Life Balance: Paid time off starting at 15 days per year after initial 90 day probationary period, increasing with tenure up to 30 days per year.
• Employee Support: Access to mental and behavioral health services, telehealth consultations, and an employee assistance program.
• Additional Perks: Complimentary meals in the employee cafeteria, subsidized on-site parking, and generous discounts at our retail and restaurant outlets.
• Professional Development: Ongoing education support, including industry training.
• Exclusive Rates: Special hotel rates for employees and discounted rates for friends and family.

7. Schedule:

• Must be available for Weekends/ Holidays
• Morning/Day/Night Shifts
• Full Time range up to 50( ) Hours per week
• Location: In Person

8. Compensation

• Starting salary based upon experience
• Paid Biweekly

NOTICE
It is the policy of The Hermitage Hotel to employ the most qualified individuals. Promotion from within will be given priority whenever possible thus providing for growth, advancement, and increased responsibility for employees. All candidates are required to pass a pre-employment drug screen and criminal background check prior to beginning employment.

EQUAL OPPORTUNITY EMPLOYER
The Hermitage Hotel is an equal opportunity employer and does not discriminate against associates or job applicants on the basis of race, religion, color, sex, age, national origin, disability, veteran status, or any other condition protected by applicable state and federal laws, except where a bona fide occupational qualification applies.

Salary : $60,000 - $65,000