Food & Beverage General Manager

1. Our Brand Mission & Culture –

Nestled in Nashville’s heart since 1910, “the Hermitage Hotel”—Nashville’s original million‑dollar landmark and the storied backdrop of generations of gatherings—continues to uphold its timeless motto: “Meet me at The Hermitage.” A National Historic Landmark since 2020, our iconic Beaux Arts architecture connects history and modern luxury under one welcoming roof.

Guided by Our Mission—our commitment to exceptional hospitality through highly personalized service delivered by exceptional staff—and shaped by six core values, we set the gold standard across luxury hospitality:

• Excellence – we continually raise the bar, surprising and delighting guests with poise and polish.
• Accountability – we take ownership of our goals, informed decisions, and guest satisfaction.
• Integrity – we act with consistent character, in every interaction, whether seen or unseen.
• Teamwork – we support one another in service, honesty, and respect, attending thoughtfully to every guest and teammate.
• Tradition – we honor the hotel’s legacy by ensuring our historic reputation grows brighter.
• Community – we are invested in Nashville’s well-being and continue our role in civic enrichment.

Our century‑plus evolution includes a respectful 2021–2022 restoration that refreshed our 122 suites while preserving arresting features like the marble lobby and stained-glass ceiling—alongside the debut of refined dining experiences shaped by Michelin-starred Chef Jean-Georges Vongerichten.

Why you'll thrive here:

When you join us, you become part of a team committed to preserving a cherished landmark and shaping its future—offering competitive wages, comprehensive benefits, and a professionally rewarding environment where growth, collaboration, and pride in legacy go hand in hand.

As the General Manager of Drusie & Darr at The Hermitage Hotel, you lead one of Nashville’s most refined dining experiences, overseeing the guest journey with precision, intention, and elevated service standards. Your leadership ensures seamless execution, exceptional culinary alignment, and a consistently polished, luxury environment.

2. Position Overview

As the General Manager of Drusie & Darr at The Hermitage Hotel, you lead one of Nashville’s most refined dining experiences, overseeing the guest journey with precision, intention, and elevated service standards. Your leadership ensures seamless execution, exceptional culinary alignment, and a consistently polished, luxury environment.

3. Key Responsibilities

• Lead and elevate the guest experience through refined, anticipatory service and personalized engagement
• Oversee daily operations, ensuring seamless coordination between front of house and culinary teams
• Maintain exceptional fine dining standards of cleanliness, organization, presentation, and service execution
• Manage reservations, pacing, and table flow to optimize both guest experience and operational efficiency
• Partner with culinary and beverage leadership to ensure cohesive menu execution and service alignment
• Ensure all food and beverage offerings meet standards of quality, timing, and presentation
• Drive financial performance through revenue optimization, cost control, and KPI analysis
• Recruit, develop, and lead a high performing team rooted in accountability and service excellence
• Provide ongoing coaching, mentorship, and performance feedback to elevate team capability
• Partner cross functionally with hotel leadership to support VIP experiences, events, and programming
• Ensure adherence to all service standards, operational procedures, and regulatory compliance
• Continuously identify opportunities to refine operations and elevate the overall dining experience

4. Qualifications and Requirements

Essential Experience and Expertise

• Minimum of 5 years in a senior restaurant leadership role within fine dining or luxury hospitality environments
• Proven experience leading high performing teams within globally recognized or critically acclaimed restaurant concepts
• Deep understanding of refined dining service, culinary execution, and guest experience design
• Demonstrated financial acumen with success in driving revenue growth and operational profitability
• Strong knowledge of food, wine, spirits, and service techniques within elevated dining environments
• Exceptional communication skills with a polished and professional presence
• Ability to operate with composure, precision, and sound judgment in a dynamic service environment
• Flexible availability including evenings, weekends, holidays, and high demand service periods

Professional and Behavioral Competencies

• Service Leadership: Sets the tone for excellence through presence, consistency, and elevated execution
• Operational Mastery: Ensures seamless coordination, precision, and efficiency across all facets of service
• Guest Intuition: Anticipates needs and delivers thoughtful, personalized experiences with authenticity
• Financial Discipline: Balances luxury service with strategic business performance and accountability
• Team Development: Inspires growth, fosters engagement, and builds a culture of excellence
• Professional Presence: Communicates with confidence, warmth, and discretion in all interactions
• Adaptability: Navigates evolving service demands with agility and composure
• Attention to Detail: Upholds the highest standards in presentation, execution, and environment

Preferred Credentials

• Experience within internationally recognized fine dining or luxury restaurant environments
• Exposure to culinary programs guided by renowned chefs or globally celebrated dining concepts
• Formal education in Hospitality, Business, or Culinary Arts preferred
• Advanced knowledge of wine, spirits, and beverage programs
• Familiarity with reservation systems, point of sale platforms, and restaurant management tools

5. Why This Role Shines at The Hermitage Hotel

At Drusie and Darr, leadership is not simply operational, it is experiential. As General Manager, you shape the rhythm, tone, and identity of a dining experience that reflects both culinary artistry and timeless elegance. Within one of Nashville’s most iconic destinations, your leadership brings together cuisine, service, and atmosphere in a way that is both refined and unforgettable. This is an opportunity to lead with intention, elevate a celebrated dining program, and create moments that resonate long after the final course.

6. Benefits

At The Hermitage Hotel, we value our team members and offer a comprehensive benefits package to support your well-being and professional growth for Full Time Employees:

• Health & Wellness: Affordable health, dental, and vision insurance, with options to extend coverage to spouses, children, or domestic partners.
• Financial Security: Company-provided life insurance and a 401(k) plan with a 3% annual match.
• Work-Life Balance: Paid time off starting at 15 days per year after initial 90 day probationary period, increasing with tenure up to 30 days per year.
• Employee Support: Access to mental and behavioral health services, telehealth consultations, and an employee assistance program.
• Additional Perks: Complimentary meals in the employee cafeteria, subsidized on-site parking, and generous discounts at our retail and restaurant outlets.
• Professional Development: Ongoing education support, including industry training.
• Exclusive Rates: Special hotel rates for employees and discounted rates for friends and family.

7. Schedule:

· Must be available for Weekends/ Holidays

· Morning/Day/Night Shifts

· Shift Length 8( ) Hours

· Full Time range up to 50( ) Hours per week

· Location: In Person

8. Compensation

· Starting salary based upon experience

· Paid Biweekly

NOTICE

It is the policy of The Hermitage Hotel to employ the most qualified individuals. Promotion from within will be given priority whenever possible thus providing for growth, advancement, and increased responsibility for employees. All candidates are required to pass a pre-employment drug screen and criminal background check prior to beginning employment.

EQUAL OPPORTUNITY EMPLOYER

The Hermitage Hotel is an equal opportunity employer and does not discriminate against associates or job applicants on the basis of race, religion, color, sex, age, national origin, disability, veteran status, or any other condition protected by applicable state and federal laws, except where a bona fide occupational qualification applies.