What are the responsibilities and job description for the Inside Sales Account Executive, Government Segment position at The Heico Companies LLC?
The Inside Sales Account Executive, Government Segment is responsible for delivering profitable business growth by aligning government customer needs with Kinedyne Defend product offerings. This sales role is both results and process oriented and supports the organization’s commitment to customer satisfaction, continuous improvement, and problem solving through effective sales execution, customer engagement, and collaboration.
Responsibilities
About Kinedyne
Over the course of five decades, Kinedyne has evolved from a single facility in New Jersey to an international organization with more than 500 employees at facilities in four different countries around the world. As we grew and our product lines evolved, we believed that with Better Cargo Securement- Greater Cargo Capacity- and Faster Cargo Access Technologies, we can make the increasingly complex shipping environment just a litter easier for the industry to deal with today and as the future unfolds.
All the efforts throughout our history have enabled us to provide our customers the products, service, and support that they have come to expect from us over our five decades of growth, we've earned our right to be called The Cargo Control People.
Responsibilities
- Identify, qualify, and convert Government Segment leads to new sales opportunities using structured engagement strategies.
- Maintain and grow existing Government Segment customer accounts by understanding their evolving needs and problems and aligning them with Kinedyne Defend solutions.
- Provide support to state/local/federal government MRO sales teams.
- Conduct and support product education, quoting and training for customer sales teams to enhance product knowledge and drive sales within state, local and federal customers.
- Adhere to documented sales procedures and contribute to the effectiveness of the Quality Management System (QMS).
- Maintain accurate and complete records in CRM systems to ensure traceability and data integrity.
- Support internal audits and corrective actions related to customer satisfaction and sales processes and initiate corrective actions related to customer complaints or product nonconformities.
- Partner with Marketing, outside Sales, and Customer Service to ensure seamless customer experience.
- Provide feedback on customer needs, product performance, and market trends to support continual improvement.
- Identify risks and opportunities in the sales process and escalate issues that may impact on customer satisfaction or product conformity.
- Participate in management reviews and contribute to the achievement of quality and sales objectives.
- May represent Kinedyne Defend at trade shows, customer events, and industry functions to promote brand awareness and gather market intelligence.
- Utilize business analytics tools such as Gov Spend and NSN Now to support new business growth and competitor pricing and information.
- Recommend changes to sales processes or documentation to improve quality and efficiency.
- Escalate unresolved customer issues to the Director, Sales-Government, Military, and Defense Segment or Quality Representative.
- Engage with Kinedyne Canada, international and commercial inside/outside sales team as needed for government specific requests and quotes or guidance.
- Approve and issue quotations within defined pricing thresholds.
- Negotiate standard terms and conditions with customers in accordance with Company policy and with review of Heico Legal.
- Create new customer accounts as needed.
- Post-high school education such as an associate degree or certification in professional sales.
- BA/BS university degree with concentration in Sales, Business or Marketing, preferred.
- Minimum of 24 months of demonstrated proficiency in government, military, or defense sales, preferred.
- A combination of years of experience, advanced education, and function-specific training and experience may be considered in lieu of the minimum education requirements.
- Competent computer skills with experience using MS Word, MS Excel, MS PowerPoint, MS Teams, and MS Outlook.
- Proficiency in business social media platforms such as LinkedIn.
- Experience working in ERP systems, Microsoft D365 knowledge preferred.
- Proficiency in using Customer Relationship Management (CRM) software such as Monday.com, Salesforce, HubSpot, or Microsoft Dynamics.
- Proficiency in mathematics to calculate margins, pricing, and profits.
- Experience within the government, military and defense sales ecosystem.
- BCBS Medical with company funded HSA (yearly).
- BCBS Dental plans
- VSP Vision plan
- Individual or Family Plans are available at affordable bi-weekly rates.
- Paid maternity and paternal leave.
- Company paid long & short-term disability.
- 401K with competitive company match.
- PTO & Tuition reimbursement.
- Company Paid Life Insurance.
- Voluntary plans available - Aflac, pet insurance, legal insurance, and identity and fraud protection plan
About Kinedyne
Over the course of five decades, Kinedyne has evolved from a single facility in New Jersey to an international organization with more than 500 employees at facilities in four different countries around the world. As we grew and our product lines evolved, we believed that with Better Cargo Securement- Greater Cargo Capacity- and Faster Cargo Access Technologies, we can make the increasingly complex shipping environment just a litter easier for the industry to deal with today and as the future unfolds.
All the efforts throughout our history have enabled us to provide our customers the products, service, and support that they have come to expect from us over our five decades of growth, we've earned our right to be called The Cargo Control People.