What are the responsibilities and job description for the Front Desk Host position at The Hangout Zone?
Where Kids, Creativity & Culture Collide
Location: The Hangout Zone – Kennesaw, GA
Job Type: Part-Time | Flexible Hours | Weekends Required
Reports To: Operations Manager
Compensation: $12-$15 per hour based on experience
About The Hangout Zone
The Hangout Zone is a vibrant, activity-based enrichment center designed exclusively for kids ages 7-14. We combine gaming, media, music, and interactive fun in a safe, creative space that promotes social connection and self-expression. As the Front Desk Host, you’ll be the first point of contact for parents and kids, playing a key role in delivering exceptional guest experiences.
Position Summary
The Front Desk Host is responsible for welcoming families, managing guest check-in and check-out, and ensuring a smooth and organized customer experience at The Hangout Zone. This role serves as the primary point of contact for parents and visitors and plays an important role in maintaining safety procedures and facility operations.
Schedule Requirements
- At least two weekends per month.
- Flexible schedule: 6 – 8 hour shifts available
- As programming expands, additional weekday shifts may be added.
Key Responsibilities
- Greet guests and families as they arrive at The Hangout Zone
- Check-in and check-out, verify waivers, and manage reservations and walk-ins
- Issue wristbands and assist with participant registration
- Handle POS transactions including admissions, party bookings, snacks, and merchandise
- Provide general information about activities, policies, and schedules
- Assist with guest flow and zone rotations, ensuring smooth transitions
- Answer phones and respond to inquiries via email or in person
- Maintain front desk area, lobby, and check-in space cleanliness and organization
- Support administrative tasks including basic data entry
- Provide backup support to Zone Leaders as needed during high-traffic times
- Uphold safety and security procedures with professionalism and confidence
- Monitor front entry to ensure only authorized individuals enter the facility
- Assist with scheduling birthday parties and group events
- Maintain organized front desk records and attendance logs
- Communicate guest needs or concerns to the Operations Manager or Team Supervisor
Skills & Qualifications
- Previous customer service or front desk experience preferred (retail, entertainment, education, hospitality, etc.)
- Must enjoy working with children in a fast-paced, high-energy environment
- Excellent communication and interpersonal skills
- Able to multitask and stay calm under pressure
- Tech-savvy with ability to use basic scheduling or POS software
- Responsible, punctual, and detail-oriented
- Willingness to work weekends, evenings, and holiday hours
- Friendly, organized, and professional demeanor
Compensation & Perks
- Hourly pay based on experience. Range: $12 - $15
- Fun, upbeat, and mission-driven work environment
- Employee discounts and access to gaming/media experiences
Equal Opportunity Employer
The Hangout Zone is an equal opportunity employer committed to building a diverse team and an inclusive culture. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Pay: $12.00 - $15.00 per hour
Benefits:
- Employee discount
- Flexible schedule
Work Location: In person
Salary : $12 - $15