What are the responsibilities and job description for the VIP Host position at The h.wood Group?
ABOUT US:
The h.wood Group is a Los Angeles based hospitality and lifestyle company with a diversified portfolio of upscale nightlife & restaurant concepts. The company is responsible for some of the most iconic brands in the world, including Delilah, The Nice Guy, and Bootsy Bellows, among many others. In addition to hospitality concepts, The h.wood Group offers corporate branding, catering, event production and marketing services. We are committed to providing a warm, inviting, and uniquely lavish experience for our diverse clientele. Our company is built on integrity, creating the world’s best restaurants, nightlife, and events.
ROLE SUMMARY:
The VIP Host is a key and important position for the success of the guest experience. They will serve as a resource of information for VIP clients regarding their experience within the venue. The ideal candidate will have previous experience in selling to high-end VIP clients with a flexible schedule. We ask for a willingness to receive and offer direction, be solutions oriented, and encourage a hospitality driven environment.
RESPONSIBILITIES:
- Greet and escort guests to tables in a gracious and professional manner.
- Create a professional, upscale, and welcoming environment for all VIP guests.
- Establish relationships with VIP guests to ensure an exemplary experience.
- Control the flow of guests coming into the venue.
- Oversee reservations and pre-assign seating when necessary.
- Anticipate guest needs and respond appropriately with a sense of urgency.
- Maintain a proactive approach to solving guest queries.
- Answer phone calls and direct them to the appropriate department.
- Complete any assigned opening, side work, and closing duties.
- Reinforce guest identification requirements and age restrictions for alcohol sales in accordance with state law.
- Follow all safe food and alcohol handling procedures in accordance with state law.
- Communicate with management regarding special orders and requests.
- Ensure lost items are returned to management.
- Act as a brand ambassador for the company.
REQUIREMENTS:
- Minimum 1 year experience as a VIP host in a high-volume, nightlife setting.
- Must be 21 years of age.
- Must be authorized to work in the United States.
- Must be able to stand during entire shifts, often up to 8 hours with frequent bending, squatting, and lifting plates, boxes, and objects up to 30lbs.
- Must be able to be in a fast-paced environment that is often loud and stressful.
- Must be reliable, responsible, and trustworthy.
- Must be able to maintain a professional demeanor in a fast-paced environment.
PERKS:
- Company Dining Discounts
- Vision and Dental with company contribution offered the first of the month after 60 days of employment.