VIP Personal Shopper

Job Overview:

The Personal Shopper in the VIP Client Services team at Dover Street Market plays a key role in nurturing relationships with our most valued clients, offering them a personalized, high-end experience. This position focuses on building lasting connections with VIP clients by delivering exceptional service and representing the brand as an Ambassador of Dover Street Market.

Key Responsibilities:

• Actively recruit high potentials and develop VIP relationships
• Establish and manage portfolio of VIP clients
• Actively communicate and provide knowledge of products, trends, and services to VIP clients
• Help define action plans for each client and identify new business opportunities
• Support team to build an acquisition strategy and actively recruit high potentials
• Host client engagement activities and network at VIP events to develop potential clients
• Support the store in driving a client-centric mindset
• Deliver exceptional client service
• Ensure all Dover Street Market standards are maintained
• Represent Dover Street Market as an Ambassador of the brand

Customer Service and Sales:

• Ensuring the very best levels of customer service at all times
• Selling, directing, and driving sales
• Offering a personalized shopping and styling experience to our clients
• Ensuring that customers are added to the DSMLA Database
• Keeping up to date with all current fashion trends and advising customers accordingly on stock availability at DSMLA
• Maintaining a Customer Book of key clientele and VIP’s
• Leading by example when it comes to follow-up and clienteling.

Key Skills:

• A highly motivated and competent individual able to converse at all levels, both internally and externally, with staff and clientele.
• A total self-starter able to set the standard by their own professionalism and attitude.
• Holding and showing the capacity to shadow more junior members of staff when it comes to sales conversion. Having the ability to be an encouraging and professional mentor.
• Must be energetic, self-motivated, and self-organized. Willing to do whatever is required to get the job done.
• Structured and organized, but be approachable and have a flexible outlook.
• Willingness to work hard and always have the intention to drive the business forward.
• Being able to work on several tasks at a time.
• Being capable of working to deadlines/ability to prioritize/optimal time management.

Key Requirements:

• Retail sales and expertise within a luxury business for at least 7 years
• Specific understanding of the Comme des Garçons Fashion House, aesthetic, consumer, and sub-brands. Previous experience in selling CDG brands is beneficial
• Specific understanding of all collections and stock availability at DSM
• Client book of potential new business for DSMLA, as well as bringing existing clientele
• Attendance and contribution to relevant trainings (i.e., clienteling, sales development, etc.) is beneficial
• Language skills are beneficial
• Knowledge of Retail Pro is beneficial
• Experience as a Personal Shopper in luxury retail, hospitality, or lifestyle essential
• Strong portfolio of VIP clients (at least $1.5m sales/year)
• Commercially driven
• Excellent client development and communication skills
• Deep knowledge of the luxury market