Inside Sales - Perishable Department

Job Summary

The purpose of this position is to service, maintain, and grow existing customer accounts while developing new business opportunities within the Perishable Departments.

The Inside Sales / Perishable Sales Representative is responsible for building and maintaining strong customer relationships, identifying sales opportunities, providing exceptional customer service, and supporting the ongoing growth of perishable sales. This position requires strong product knowledge, effective communication skills, sound judgment, and the ability to manage multiple priorities in a fast-paced sales environment.

Preferred work schedule Sunday -Thursday 7:00 AM-3:30 PM

Essential Functions

• Provide customer service and support to existing accounts on a daily basis.
• Make outbound calls to assigned customers to determine order needs, identify sales opportunities, and grow business within the Perishable Departments.
• Utilize sound judgment and discretion when managing customer pricing and developing additional sales opportunities.
• Answer incoming telephone calls and respond promptly and professionally to customer inquiries, orders, complaints, product returns, and other customer issues.
• Build and maintain strong customer relationships through consistent communication, follow-up, and exceptional customer service.
• Identify opportunities to increase sales through suggestive selling and promotion of daily products, vendor programs, deals, and daily, weekly, or monthly specials.
• Work from targeted lists of vendors, products, or promotional items provided by the Sales Manager and actively communicate these opportunities to customers.
• Maintain a strong working knowledge of the company's product mix, pricing, programs, and customer needs.
• Follow up with customers regarding orders, products, pricing, service issues, and sales opportunities to ensure customer satisfaction.
• Work effectively with outside sales representatives, warehouse personnel, purchasing, management, and other internal departments to support customer needs.
• Maintain accurate and timely customer information and sales-related records as required.
• Perform all other duties as assigned.

Qualifications

Experience

• Minimum of two years of sales experience preferred.
• Relevant continuing education or equivalent experience may be substituted for sales experience.

Other Qualifications

• Must be able to work effectively in a team environment.
• Must interact professionally with customers.
• Must be able to follow the established chain of command.
• Must possess a strong work ethic and dependable attendance.
• Must demonstrate professionalism, initiative, and a customer-focused approach.

Skills and Abilities

Computer Skills

Basic to intermediate computer skills, including the ability to effectively use:

• Microsoft Word
• Microsoft Excel
• Company-specific sales and order-entry systems

Communication Skills

• Ability to read and comprehend instructions, directions, policies, and procedures.
• Ability to communicate information clearly, effectively, and professionally.
• Ability to communicate with customers, coworkers, supervisors, and other internal departments.
• Strong telephone and interpersonal communication skills.
• Ability to listen to customers and identify their needs and concerns.

Customer Service and Sales Skills

• Strong customer service and relationship-building skills.
• Ability to identify and pursue sales opportunities.
• Ability to use suggestive selling techniques.
• Ability to develop and maintain product knowledge.
• Ability to exercise sound judgment and discretion when working with customers and pricing.
• Ability to prioritize and manage multiple tasks and customer requests.

Physical and Mental Requirements

The position requires the ability to:

• Maintain concentration and attentiveness for extended periods.
• Manage multiple tasks and priorities simultaneously.
• Exercise independent judgment and discretion.
• Read, understand, and follow written and verbal instructions.
• Communicate effectively with customers and coworkers.
• Sit for extended periods of time while working at a computer and on the telephone.
• Work effectively in an office environment, including a cubicle/workstation setting.

Work Environment

The position is primarily performed in a basic office environment, with extended periods of sitting while working directly with computer systems and using the telephone.

The employee will spend the majority of the workday communicating directly with customers by telephone and through other forms of communication. The position will also require regular interaction with internal departments and periodic time spent in warehouse/cooler areas to maintain current knowledge of available perishable products and inventory.

The employee must be able to work effectively in a fast-paced environment while maintaining professionalism, accuracy, and a high level of customer service.

Pay: $21.00 - $26.00 per hour

Expected hours: 40.0 per week

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person

Salary : $21 - $26