What are the responsibilities and job description for the Retail Sales Associate position at The Greer Group, Inc.?
The Greer Group is seeking a Salesperson for our Jewelry client located in Raleigh. This is a full time, temporary to permanent position, and the need is immediate.
Key Responsibilities:
- Deliver a highly personalized luxury retail experience for customers shopping for fine jewelry, engagement rings, watches, anniversary gifts, and heirloom pieces
- Build long-term customer relationships rooted in trust, education, and exceptional service reflective of a multi-generational family-owned jeweler
- Guide customers through consultative sales conversations including diamond education, bridal jewelry selection, custom jewelry projects, and redesign opportunities
- Assist clients with custom jewelry consultations by gathering inspiration, reviewing design concepts, coordinating rendering approvals, and communicating project timelines
- Coordinate jewelry repair intake including ring sizing, stone tightening, rhodium plating, pearl restringing, engraving, watch repair, and restoration services
- Carefully inspect jewelry during intake and pickup while documenting repair details and customer requests accurately
- Educate customers on jewelry care, maintenance recommendations, warranties, and repair options
- Support bridal and engagement clients through milestone purchases with professionalism, discretion, and attention to detail
- Process sales transactions, financing paperwork, layaways, special orders, and gift wrapping with accuracy and professionalism
- Follow up with clients regarding custom orders, repairs, special requests, and incoming merchandise
- Maintain showroom presentation including merchandising, display cleanliness, inventory organization, and security protocols.
Ideal Background:
- Luxury retail, fine jewelry, hospitality, or relationship-driven sales experience preferred
- Strong emotional intelligence and ability to work with customers during meaningful life moments
- Detail-oriented with the ability to handle high-value merchandise carefully and confidentially
- Comfortable working in a consultative, non-pushy sales environment
- Professional communication skills with a polished and welcoming presence
- Maintain deep product knowledge of diamonds, gemstones, precious metals, luxury watches, and current jewelry trends
- Uphold the reputation and customer-first culture of a long-standing Raleigh family business
The Greer Group, Inc., based in Raleigh, North Carolina, is a woman-owned staffing and recruiting company. Greer also operates satellite locations in Asheville NC, Fayetteville NC, Timberlake NC, Mebane, NC, and Greenwood SC. The Greer Group, Inc. has the visionary goal of providing high quality staffing solutions that are responsive, flexible and dependable. Since 1986, our staffing services have built solid work force partnerships with our clients specializing in the following areas: Manufacturing, Light Industrial, Administrative, Accounting/Finance, Customer Service, Medical, Management, and other professional positions.
Salary : $18 - $25