Rotational Server

The Greenbrier Hotel Group dba The Greenbrier Hotel, located in White Sulphur Springs, West Virginia, seeks eight (8) full-time Seasonal Servers.

Seasonal Servers will ensure all guests receive a Five Star/Five Diamond experience and will embody and maintain the Brand DNA in all aspects of the resort experience. Servers will proactively approach and acknowledge all guests in a friendly, warm, and welcoming manner in accordance with Greenbrier standards. Responsibilities include escorting guests and offering chair and napkin assistance upon arrival and seating, as well as seamless execution of all service steps throughout the dining experience.

Duties include menu and beverage presentation, including full and articulate knowledge of all offerings and preparation methods. Servers will place beverage and food orders into the Point-of-Sale system, serve beverages utilizing full club service, deliver bread and butter, polish and place appropriate silverware and glassware, fire appropriate courses, and serve and articulate all courses. Servers will clear courses, validate guest satisfaction throughout the meal, take dessert orders, and prepare and serve coffee, tea, espresso, cappuccino, and latte beverages.

Additional responsibilities include presenting checks and processing payments, assisting guests with departure including a genuine farewell and invitation to return, completing all assigned side work in accordance with standard operating procedures, and assisting the dining team with all aspects of the service script. Servers must maintain a high level of professionalism when interacting with callers and guests entering the dining room, keep a clean and organized side station, and use materials and time efficiently.

Because of the fluctuating demands of the Hotel’s operation, employees may be required to perform a variety of tasks and assist other team members as needed. Servers are expected to be familiar with applicable ABC laws, participate in all required meetings including pre-shift and training sessions, and ensure proper supplies are available at all times to effectively service guests.

Seasonal Servers will report directly to the Director of Beverage. Six (6) months of experience in a hotel, resort, restaurant, or private club is preferred. One worksite is located at 101 Main Street West, White Sulphur Springs, WV. No other worksites are associated with this position. On-the-job training is provided.

Wages: Workers will earn no less than the prevailing wage of $16.54 per hour, with overtime paid at $24.81 per hour. This is a tipped position; therefore, workers will receive a minimum cash wage of $6.67 per hour plus tips. If tip earnings fall short during any workweek, the employer will pay the difference. Employees will retain all tips except for contributions to a tip pool for other qualifying tipped employees.

Schedule: A minimum of 35 hours per week is guaranteed. Work schedules may vary and include evenings and weekends. Work may be performed Monday through Sunday, with varying shifts and hours. A single workweek will be used to compute wages, which are paid bi-weekly.

All deductions from paychecks will be made in accordance with the law and will not cause wages to fall below the prevailing wage.

If a worker completes 50% of the work contract period, the employer will pay for or reimburse transportation and subsistence from the place of recruitment to the place of work. Upon completion of the contract, or if the worker is dismissed earlier, the employer will provide or pay for reasonable return transportation and subsistence, unless the worker does not return due to subsequent employment with another employer. Inbound transportation and subsistence will be reimbursed during the first workweek, and outbound costs will be reimbursed during the final workweek.

Transportation reimbursement will be based on the most economical and reasonable common carrier. Daily subsistence will be provided at $16.28 per day during travel, up to a maximum of $68.00 per day, with receipts.

The employer guarantees work for at least three-fourths of the workdays in each 12-week period of the total employment period. The employer will provide all tools, supplies, and equipment required to perform the job at no cost to the worker.

H-2B workers will be reimbursed during the first workweek for all visa, visa processing, border crossing, and other government-mandated fees, excluding passport fees.

Website: www.greenbrier.com/employment