MEDICAL CARD HOTLINE OFFICE COORDINATOR

Job Requisition ID: 53331

Closing Date: 05/18/2026

• Agency: Department of Children and Family Services Class Title: OFFICE COORDINATOR - 30025 Skill Option: Keyboarding Bilingual Option: None Salary: Anticipated Starting Salary $4,128/month; Full Range: $4,128 - $5450/month Job Type: Salaried Category: Full Time County: Sangamon Number of Vacancies: 1 Bargaining Unit Code: RC014 Clerical Employees, AFSCME
  
  

Merit Comp Code

This position is a union position; therefore, provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position.

Please attach your resume, official transcripts, licenses, along with any other supporting documents. This can be uploaded to MY DOCUMENTS section of your application. This is HIGHLY recommended.

All applicants who want to be considered for this position MUST apply electronically through the illinois.jobs2web.com website. State of Illinois employees should click the link near the top left to apply through the SuccessFactors employee career portal.

Applications submitted via email or any paper manner (mail, fax, hand delivery) will not be considered.

Why Work for Illinois?

Working with the State of Illinois is a testament to the values of compassion, equity, and dedication that define our state. Whether you’re helping to improve schools, protect our natural resources, or support families in need, you’re part of something bigger—something that touches the lives of every person who calls Illinois home.

No matter what state career you’re looking for, we offer jobs that fit your life and your schedule—flexible jobs that provide the gold standard of benefits. Our employees can take advantage of various avenues to advance their careers and realize their dreams. Our top-tier benefits and great retirement packages can help you build a rewarding career and lasting future with the State of Illinois.

Position Overview

The Illinois Department of Children and Family Services is seeking an organized, professional, and energetic individual to serve as Medical Card Hotline Office Coordinator. Under direction, this position will perform a variety of paraprofessional and technical office support functions. The position will answer calls on the Medical Card Hotline for DCFS, utilizing a working knowledge of policies, procedures, rules, and regulations involving Medicaid and private insurance carriers, as well as DCFS eligibility rules and practices. The position will review and make determinations regarding whether a temporary medical card needs to be issued when DCFS field staff report new episodes of protective custody. The position will provide assistance to foster/adoptive parents with pharmacy, preauthorization, and medical billing issues, utilizing knowledge of DCFS eligibility rules and practices. This position will also provide technical assistance and resolution to pharmacies and medical offices regarding billing issues and will research and troubleshoot third party liability issues. This position provides a great opportunity for someone who is detail oriented and interested in playing a supporting role in the Department’s operations. DCFS offers a competitive compensation plan, excellent benefits, and a pension program. The ideal candidate for this position will have excellent organizational skills and strong communication skills. We invite you to join our innovative team to help make a positive difference in the lives of the children and families of Illinois.

Essential Functions

• Serves as Medical Card Hotline Office Coordinator
• Answers calls on the Medical Card Hotline for DCFS, utilizing a working knowledge of policies, procedures, rules, and regulations involving Medicaid and private insurance carriers, as well as DCFS eligibility rules and practices
• Reviews children’s eligibility coding on system records and determines whether the information accurately corresponds with information contained on records in other systems, utilizing knowledge of coding that corresponds to each DCFS case type, such as foster care, adoption assistance, subsidized guardianship, etc.
• Organizes and maintains various filing systems by regularly alphabetizing and filing documents, pulling files for quality control and other purposes, and logging and boxing closed files based upon a retention schedule, utilizing the ability to stand, lift, and bend
• Addresses each call issue to resolution, escalating calls to the supervisor when appropriate
• Receives documentation and forwards to supervisors for corrections
• Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above
  
  

Minimum Qualifications

• Requires knowledge, skill, and mental development equivalent to two years of secretarial/business college OR completion of high school and two years of related office experience OR two years of independent business experience
• Requires the ability to keyboard accurately at 30 wpm
  
  

Preferred Qualifications

• 2 years of experience in an office setting applying knowledge of office practices, procedures, and programs
• 2 years of experience in an office setting applying knowledge of composition, grammar, spelling, and punctuation
• 2 years of experience in an office setting applying working knowledge of the logic of computer programs
• 2 years of experience in an office setting applying the ability to operate commonly used manual and automated office equipment and performing routine maintenance
  
  

Conditions of Employment

• Requires the ability to pass a background check
• The conditions of employment listed here are incorporated and related to any of the job duties as listed in the job description
  
  

About The Agency

DCFS is deeply committed to the welfare and protection of children. Our goal is to protect children by strengthening and supporting families. In every effort, from receiving hotline calls to reaching family reunification or foster care and adoption, children and families are our focus.

As a State of Illinois Employee, you will receive a robust benefit package that includes the following:

• A Pension Program
• Competitive Group Insurance Benefits including Health, Life, Dental and Vision Insurance
• 3 Paid Personal Business Days annually
• 12 Paid Sick Days annually (Sick days carry over from year to year)
• 10-25 Days of Paid Vacation time annually - (10 days in year one of employment)
• Personal, Sick, & Vacation rates modified for 12-hour & part-time work schedules (as applicable)
• 13 Paid Holidays annually, 14 on even numbered years
• Flexible Work Schedules (when available dependent upon position)
• 12 Weeks Paid Parental Leave
• Deferred Compensation Program - A supplemental retirement plan
• Optional Pre-Tax Programs such as Medical Care Assistance Plan (MCAP), Dependent Care Assistance Plan (DCAP)
• Federal Public Service Loan Forgiveness Program eligibility
• GI Bill® Training/Apprenticeship Benefits eligibility for qualifying Veterans
• 5% Salary Differential for Bilingual Positions
• Commuter Savings Program (Chicago only)
  

For more information about our benefits please follow this link: https://www2.illinois.gov/cms/benefits/Pages/default.aspx

Work Hours: Monday - Friday 8:30am - 5:00pm

Headquarter Location: 726 S College St, Springfield, Illinois, 62704

Work County: Sangamon

Agency Contact: Fisayo Oyadeyi

Email: Fisayo.Oyadeyi@illinois.gov

Posting Group: Social Services; Office & Administrative Support

This position DOES NOT contain “Specialized Skills” (as that term is used in CBAs).