What are the responsibilities and job description for the MEDICAL CARD HOTLINE OFFICE COORDINATOR position at Illinois Department of Children and Family Services?
This job was posted by https://illinoisjoblink.illinois.gov : For more
Information, Please See
https://illinoisjoblink.illinois.gov/jobs/13458187
filling of this position.**
section of your application. This is HIGHLY recommended.**
the[illinois.jobs2web.com](https://illinois.jobs2web.com/){target="_blank"
rel="noopener"}website. State of Illinois employees should click the
link near the top left to apply through
the[SuccessFactors](https://hcm20.ns2cloud.com/sf/careers/jobsearch?bplte_company=SILHCM20P1){target="_blank"
rel="noopener"}employee career portal.**
compassion, equity, and dedication that define our state. Whether youre
helping to improve schools, protect our natural resources, or support
families in need, youre part of something biggersomething that touches
the lives of every person who calls Illinois home.
No matter what state career youre looking for, we offer jobs that fit
your life and your scheduleflexible jobs that provide the gold standard
of benefits. Our employees can take advantage of various avenues to
advance their careers and realize their dreams. Our top-tier benefits
and great retirement packages can help you build a rewarding career and
lasting future with the State of Illinois.
## **Position Overview**
The Illinois Department of Children and Family Services is seeking an
organized, professional, and energetic individual to serve as Medical
Card Hotline Office Coordinator. Under direction, this position will
perform a variety of paraprofessional and technical office support
functions. The position will answer calls on the Medical Card Hotline
for DCFS, utilizing a working knowledge of policies, procedures, rules,
and regulations involving Medicaid and private insurance carriers, as
well as DCFS eligibility rules and practices. The position will review
and make determinations regarding whether a temporary medical card needs
to be issued when DCFS field staff report new episodes of protective
custody. The position will provide assistance to foster/adoptive parents
with pharmacy, preauthorization, and medical billing issues, utilizing
knowledge of DCFS eligibility rules and practices. This position will
also provide technical assistance and resolution to pharmacies and
medical offices regarding billing issues and will research and
troubleshoot third party liability issues. This position provides a
great opportunity for someone who is detail oriented and interested in
playing a supporting role in the Departments operations. DCFS offers a
Competitive Compensation Plan, Excellent Benefits, And a Pension
program. The ideal candidate for this position will have excellent
organizational skills and strong communication skills. We invite you to
join our innovative team to help make a positive difference in the lives
of the children and families of Illinois.
## **Essential Functions**
Serves as Medical Card Hotline Office Coordinator
Answers calls on the Medical Card Hotline for DCFS, utilizing a working
knowledge of policies, procedures, rules,and regulations involving
Medicaid and private insurance carriers, as well as DCFS eligibility
rules and practices
Reviews childrens eligibility coding on system records and determines
whether the information accurately corresponds with information
contained on records in other systems, utilizing knowledge of coding
that corresponds to each DCFS case type, such as foster care, adoption
assistance, subsidized guardianship, etc.
Organizes and maintains various filing systems by regularly
alphabetizing and filing documents, pulling files for quality control
and other purposes, and logging and boxing close
Information, Please See
https://illinoisjoblink.illinois.gov/jobs/13458187
- Job Requisition ID:**53331\
- Closing Date:**05/18/2026\
- Agency:**Department of Children and Family Services\
- Class Title:**OFFICE COORDINATOR - 30025\
- Skill Option:**Keyboarding\
- Bilingual Option:**None\
- Salary:**Anticipated Starting Salary \$4,128/month; Full Range:
- Job Type:**Salaried\
- Category:**Full Time\
- County:**Sangamon\
- Number of Vacancies:**1\
- Bargaining Unit Code:**RC014 Clerical Employees, AFSCME\
- This position is a union position; therefore, provisions of the
filling of this position.**
- Please attach your resume, official transcripts, licenses, along with
section of your application. This is HIGHLY recommended.**
- All applicants who want to be considered for this positionMUSTapply
the[illinois.jobs2web.com](https://illinois.jobs2web.com/){target="_blank"
rel="noopener"}website. State of Illinois employees should click the
link near the top left to apply through
the[SuccessFactors](https://hcm20.ns2cloud.com/sf/careers/jobsearch?bplte_company=SILHCM20P1){target="_blank"
rel="noopener"}employee career portal.**
- Applications submitted via email or any paper manner (mail, fax, hand
- Why Work for Illinois?**
compassion, equity, and dedication that define our state. Whether youre
helping to improve schools, protect our natural resources, or support
families in need, youre part of something biggersomething that touches
the lives of every person who calls Illinois home.
No matter what state career youre looking for, we offer jobs that fit
your life and your scheduleflexible jobs that provide the gold standard
of benefits. Our employees can take advantage of various avenues to
advance their careers and realize their dreams. Our top-tier benefits
and great retirement packages can help you build a rewarding career and
lasting future with the State of Illinois.
## **Position Overview**
The Illinois Department of Children and Family Services is seeking an
organized, professional, and energetic individual to serve as Medical
Card Hotline Office Coordinator. Under direction, this position will
perform a variety of paraprofessional and technical office support
functions. The position will answer calls on the Medical Card Hotline
for DCFS, utilizing a working knowledge of policies, procedures, rules,
and regulations involving Medicaid and private insurance carriers, as
well as DCFS eligibility rules and practices. The position will review
and make determinations regarding whether a temporary medical card needs
to be issued when DCFS field staff report new episodes of protective
custody. The position will provide assistance to foster/adoptive parents
with pharmacy, preauthorization, and medical billing issues, utilizing
knowledge of DCFS eligibility rules and practices. This position will
also provide technical assistance and resolution to pharmacies and
medical offices regarding billing issues and will research and
troubleshoot third party liability issues. This position provides a
great opportunity for someone who is detail oriented and interested in
playing a supporting role in the Departments operations. DCFS offers a
Competitive Compensation Plan, Excellent Benefits, And a Pension
program. The ideal candidate for this position will have excellent
organizational skills and strong communication skills. We invite you to
join our innovative team to help make a positive difference in the lives
of the children and families of Illinois.
## **Essential Functions**
Serves as Medical Card Hotline Office Coordinator
Answers calls on the Medical Card Hotline for DCFS, utilizing a working
knowledge of policies, procedures, rules,and regulations involving
Medicaid and private insurance carriers, as well as DCFS eligibility
rules and practices
Reviews childrens eligibility coding on system records and determines
whether the information accurately corresponds with information
contained on records in other systems, utilizing knowledge of coding
that corresponds to each DCFS case type, such as foster care, adoption
assistance, subsidized guardianship, etc.
Organizes and maintains various filing systems by regularly
alphabetizing and filing documents, pulling files for quality control
and other purposes, and logging and boxing close
Salary : $4,128 - $5,450