MEDICAL CARD HOTLINE OFFICE COORDINATOR

Position Overview

The Illinois Department of Children and Family Services is seeking an organized, professional, and energetic individual to serve as Medical Card Hotline Office Coordinator. Under direction, this position will perform a variety of paraprofessional and technical office support functions. The position will answer calls on the Medical Card Hotline for DCFS, utilizing a working knowledge of policies, procedures, rules, and regulations involving Medicaid and private insurance carriers, as well as DCFS eligibility rules and practices. The position will review and make determinations regarding whether a temporary medical card needs to be issued when DCFS field staff report new episodes of protective custody. The position will provide assistance to foster/adoptive parents with pharmacy, preauthorization, and medical billing issues, utilizing knowledge of DCFS eligibility rules and practices. This position will also provide technical assistance and resolution to pharmacies and medical offices regarding billing issues and will research and troubleshoot third party liability issues. This position provides a great opportunity for someone who is detail oriented and interested in playing a supporting role in the Department’s operations. DCFS offers a competitive compensation plan, excellent benefits, and a pension program. The ideal candidate for this position will have excellent organizational skills and strong communication skills. We invite you to join our innovative team to help make a positive difference in the lives of the children and families of Illinois.

Essential Functions

• Serves as Medical Card Hotline Office Coordinator
• Answers calls on the Medical Card Hotline for DCFS, utilizing a working knowledge of policies, procedures, rules, and regulations involving Medicaid and private insurance carriers, as well as DCFS eligibility rules and practices
• Reviews children’s eligibility coding on system records and determines whether the information accurately corresponds with information contained on records in other systems, utilizing knowledge of coding that corresponds to each DCFS case type, such as foster care, adoption assistance, subsidized guardianship, etc.
• Organizes and maintains various filing systems by regularly alphabetizing and filing documents, pulling files for quality control and other purposes, and logging and boxing closed files based upon a retention schedule, utilizing the ability to stand, lift, and bend
• Addresses each call issue to resolution, escalating calls to the supervisor when appropriate
• Receives documentation and forwards to supervisors for corrections
• Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above

Minimum Qualifications

• Requires knowledge, skill, and mental development equivalent to two years of secretarial/business college OR completion of high school and two years of related office experience  OR two years of independent business experience
• Requires the ability to keyboard accurately at 30 wpm

Preferred Qualifications

• 2 years of experience in an office setting applying knowledge of office practices, procedures, and programs
• 2 years of experience in an office setting applying knowledge of composition, grammar, spelling, and punctuation
• 2 years of experience in an office setting applying working knowledge of the logic of computer programs
• 2 years of experience in an office setting applying the ability to operate commonly used manual and automated office equipment and performing routine maintenance

Conditions of Employment

• Requires the ability to pass a background check
• The conditions of employment listed here are incorporated and related to any of the job duties as listed in the job description

About the Agency

DCFS is deeply committed to the welfare and protection of children. Our goal is to protect children by strengthening and supporting families. In every effort, from receiving hotline calls to reaching family reunification or foster care and adoption, children and families are our focus.

As a State of Illinois Employee, you will receive a robust benefit package that includes the following:

• A Pension Program
• Competitive Group Insurance Benefits including Health, Life, Dental and Vision Insurance
• 3 Paid Personal Business Days annually
• 12 Paid Sick Days annually (Sick days carry over from year to year)
• 10-25 Days of Paid Vacation time annually - (10 days in year one of employment)
• Personal, Sick, & Vacation rates modified for 12-hour & part-time work schedules (as applicable)
• 13 Paid Holidays annually, 14 on even numbered years
• Flexible Work Schedules (when available dependent upon position)
• 12 Weeks Paid Parental Leave
• Deferred Compensation Program - A supplemental retirement plan
• Optional Pre-Tax Programs such as Medical Care Assistance Plan (MCAP), Dependent Care Assistance Plan (DCAP)
• Federal Public Service Loan Forgiveness Program eligibility
• GI Bill® Training/Apprenticeship Benefits eligibility for qualifying Veterans
• 5% Salary Differential for Bilingual Positions
• Commuter Savings Program (Chicago only)

For more information about our benefits please follow this  link: https://www2.illinois.gov/cms/benefits/Pages/default.aspx