What are the responsibilities and job description for the Leasing, Office Administration position at The Goodman Group, LLC?
Summary of Role:
The Leasing Consultant/Office Administrator plays an integral role in the success of our team, and our community and in creating a place our residents are proud to call home. You will be responsible for providing unparalleled service to our residents by assisting in the coordination and orchestration of day-to-day operations of our multi-family apartment community. This role is the liaison between management, site staff and residents in the absence of the Property Manager.
Platinum Service:
Platinum Service® is characterized by a high level of responsiveness delivered in a flawless, timely and caring way. Employees commit to providing courteous, responsive, and quality service to our residents by following the principles of our Platinum Service® program.
Shift:
Full-time (8:00 am - 5:00 pm)
Wage:
$17 - $18 per hour
Why Work for Us:
The Leasing Consultant/Office Administrator plays an integral role in the success of our team, and our community and in creating a place our residents are proud to call home. You will be responsible for providing unparalleled service to our residents by assisting in the coordination and orchestration of day-to-day operations of our multi-family apartment community. This role is the liaison between management, site staff and residents in the absence of the Property Manager.
Platinum Service:
Platinum Service® is characterized by a high level of responsiveness delivered in a flawless, timely and caring way. Employees commit to providing courteous, responsive, and quality service to our residents by following the principles of our Platinum Service® program.
Shift:
Full-time (8:00 am - 5:00 pm)
Wage:
$17 - $18 per hour
Why Work for Us:
- Comprehensive Health Plan Options
- Medical and Prescription Coverage
- Dental and Vision Coverage
- FSA & HSA Account Options
- Access to Health Care & Mental Health E-Visits
- $10k Life Insurance Coverage*
- Supplemental Insurance Options
- Pet Insurance
- Paid Parental Leave
- Mileage Reimbursement
- Rent Discounts *if you live on-site
- 401(k) Retirement Savings Plan with Generous Company Matching Benefits
- Paycheck Advances with Rain Instant Pay
- Employee Support Program (EAP)
- Tuition Discounts & Reimbursement with Rasmussen College
- Fully Paid Certifications (CPO, EPA, CPM)
- Team Member Referral Bonus
- LifeMart Employee Discounts
- OnShift Engage Bonus and Incentives
- Generous Paid Time Off & Discounted Travel Accommodations
- Benefits available to eligible employees with enrollment in a medical insurance plan. Eligibility may vary by position, average hours worked, length of service, and/or location.
- Assist the Property Manager to ensure the community meets occupancy goals, utilizes marketing strategies to secure prospective residents, creates/maintains follow-up procedures and promote a Community Outreach Program.
- Maintain vendor/contractor communications concerning scheduling, billing, and vendor relations, and process invoices in a timely manner.
- Assist with addressing resident concerns and requests.
- Assist with the payment collection process and ensure that the community is meeting defined delinquency standards.
- Contribute to the cleanliness and curb appeal of the community.
- Prepare and process resident service requests.
- Prepare newsletters, promotional flyers, and assist with the planning of community activities and events.
- Prepare weekly and monthly reports as assigned.
- Interact positively with residents to maintain high levels of resident satisfaction.
- Demonstrate strong professionalism and integrity as a representative of the community.
- Comply with all industry Fair Housing rules and regulations.
- Operate within OSHA (Occupational Safety and Health Act) standards and company safety policies at all times.
- Other duties as assigned by Property Manager.
- Capable of performing the essential functions of the job, with or without reasonable accommodations.
- Ability to understand and communicate written and verbal directions.
- Regular attendance, reliability, and punctuality are necessary to meet the needs of applicants, new and current residents, guests and outside vendors during regularly scheduled hours.
- Ability to work nights and weekends, upon request.
- Must be able to work overtime as needed.
- Required to work on an on-call basis.
- Must be available on the last and first day of the month for turns.
- Outstanding customer services skills.
- Well organized with excellent attention to detail.
- Aptitude to work independently with excellent time management skills.
- High School Diploma or GED Equivalent.
- One year of hospitality experience required.
- Fluent in English, verbal and written.
- Proficiency in Microsoft Office Suite.
Salary : $17 - $18
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