Dispatcher

Dispatcher

Schedule: Monday–Friday | Day Shift

Employment Type: Direct Hire

Pay Range: $63,000 – $75,000 (based on experience)

About the Role

Our client, a leading provider in the modular building and storage solutions industry, is seeking a Dispatcher to manage logistics coordination and support branch operations within an assigned territory.

This role is responsible for overseeing all aspects of scheduling, transportation planning, and office coordination. The Dispatcher plays a key role in ensuring on-time delivery, customer satisfaction, and operational efficiency by determining the most effective transportation methods (in-house vs. third-party vendors) for delivery, service, relocation, and removal of units.

This position directly impacts performance metrics such as delivery timelines, customer experience, and team productivity. The ideal candidate thrives in a fast-paced environment, demonstrates strong decision-making skills, and maintains a high level of professionalism and communication.

Key Responsibilities

Environmental, Health & Safety

Ensure compliance with all Environmental Health & Safety (EHS) policies

Conduct safety meetings and maintain safety logs and documentation

Promote a safe work environment through training, observations, and regular assessments

Dispatch & Logistics Coordination

Manage all scheduling for deliveries, returns, installations, service calls, removals, and relocations

Determine the most cost-effective and efficient transportation methods (internal fleet vs. vendors)

Assign drivers, field technicians, and crews to meet 100% on-time delivery goals

Review and plan daily, weekly, and monthly dispatch schedules

Coordinate complex installations and removals with employees and third-party vendors

Create and manage purchase orders for transport vendors

Arrange permits, escorts, and pilot vehicles when required

Track deliveries and driver activity using digital systems to ensure on-time performance

Communicate proactively with customers, drivers, and internal teams regarding schedules and updates

Confirm site readiness, access, and permitting prior to delivery

Fleet & Operational Support

Monitor driver logs, DVIR reports, and preventative maintenance records

Ensure proper documentation and signatures are collected for deliveries and pickups

Track and document damages upon unit return

Maintain accurate records and ensure all paperwork is completed and filed

Adjust schedules and routes as needed to accommodate changes or urgent requests

Supervisory & Team Coordination

Provide direction and oversight to drivers, field service technicians, setup crews, and support staff

Assign daily tasks and manage workloads for employees, contractors, and temporary staff

Support performance management, coaching, and training initiatives

Ensure DOT compliance within the assigned territory

Administrative Responsibilities

Support branch operations including timekeeping, payroll coordination, accounts payable/receivable, and purchase orders

Maintain office procedures, documentation, and reporting

Serve as a point of contact for internal and external communications

Assist with general office duties such as filing, reception, and coordination

Required Qualifications

High school diploma or GED (or equivalent experience)

2 years of relevant work experience (dispatch, logistics, or administrative support)

2 years of leadership experience or team coordination preferred

Proficiency in Microsoft Office (Excel, Word, Outlook)

Strong customer service and communication skills (phone and email)

Ability to manage multiple priorities in a fast-paced environment

Strong problem-solving skills and attention to detail

Ability to build and maintain relationships with vendors and internal teams

Preferred Qualifications

Worked with Government contracts

3 years of logistics or dispatch experience

Experience with scheduling, route planning, and optimization

Familiarity with CRM systems (e.g., Salesforce)

Knowledge of DOT compliance, Hours of Service, ELDs, and permitting

Experience working with third-party vendors, including pricing and scheduling coordination

Key Attributes

Strong leadership and accountability

Reliable and detail-oriented

Customer-focused with excellent communication skills

Ability to think critically and make decisions under pressure

Team-oriented with a collaborative mindset