What are the responsibilities and job description for the Multi Store Manager position at The Good Feet Store?
America's #1 Arch Support Company is growing and we are looking for the best people to grow with us!
The Multi Store Manager is a key leadership role at The Good Feet Store, functioning as a "Next Level Leader" who actively contributes to sales while leading the retail team. This role is pivotal in fostering a culture of learning, trust, and teamwork, ensuring that staff and customers experience the highest level of service. Multi Store Managers are "Brand Experts" who generate enthusiasm for the Good Feet brand and products while managing day-to-day store operations and supporting the development of team members. In addition to driving sales, the MultiStore Manager provides training, oversees operational tasks, and leadership. This position demands exceptional leadership, sales expertise, and operational knowledge to ensure the store meets its goals.
Why Join The Good Feet Store?
We’re more than a retail store—we’re a solution. At Good Feet, we help people rediscover comfort and mobility, one step at a time. Our arch supports are designed to make a real difference in customers’ lives, and we take pride in the meaningful, consultative service we provide.
Job Responsibilities:
- Oversee and direct the day - to day operations of assigned retail stores.
- Drive store performance to meet company revenue targets and goals.
- Create sales strategies, in collaboration with District Managers, to achieve store goals, including individuals sales goals.
- Partner with Human Resources on hiring, training, and maintaining staffing levels for your stores.
- Partner with Training Manager to ensure that new hires are existing staff are trained properly
- Ensure store compliance with health and safety regulations.
- Prepare and submit reports as assigned, including End-Of- Day and Month- End reports.
- Undertake store administration duties e.g., team tracking, customer follow-up, expense/ accounting reports, inventory levels.
- Address customer inquiries.
- Politely and professionally resolve guest issues, in coordination with your sales team.
- Ensure team members perform follow-ups, including "Lead" and "Be Back" calls, and follow-up calls, promptly.
- Mentor and prepare new hires for the sales floor.
- Conduct in-the-moment coaching to correct behaviors and enhance team performance, documenting feedback for corporate records.
- Assist with daily store operations, including opening and closing procedures, cash and check deposits, and accurate inventory management.
- Manage POS, CRM, Appointment Scheduler, Customer Traffic Counting Software, Customer Communication Platform, LMS, and Human Resource Information System, ensuring customer information and communication are handled effectively.
- Oversee stock ordering, transfers, and receiving, as well as maintaining proper inventory levels for sales and supplies.
- Ensure compliance with store policies, including dress code, scheduling, and cleanliness standards.
- Maintain a clean and organized store, ensuring merchandise is displayed correctly, with all items tagged and undamaged.
- Ensure downtime tasks are completed, and store appearance aligns with company standards.
- Ensure all stock and sales stations are sanitized and reset after each fitting.
- Log daily updates, issues, and feedback in the Daily Journal.
- Complete and submit the daily debriefs and journals, ensuring accurate tracking of store performance, daily updates, issues, and team feedback.
- Ensure all team members log in to systems, check emails, and prepare for UP rotations daily.
Required Skills and Qualifications:
- Strong sales and customer service skills with a proven track record in retail
- Leadership and team management experience
- Excellent communication and interpersonal skills
- Ability to analyze data and make informed business decisions
- Retail operations management experience preferred
What we offer:
- Competitive Compensation: Base salary plus commission, with an average earning potential of $70,000 to $90,000 OTE based off an base salary, plus tiered commission sales.
- Comprehensive Benefits: PTO, health, dental, and vision insurance, employee discount.
- Supportive Team Culture: Work in a positive, customer-focused environment that values collaboration.
- Paid Sales Training: Comprehensive onboarding to set you up for success
Salary : $70,000 - $90,000
