What are the responsibilities and job description for the Store Applications Manager position at THE PAPER STORE?
TPS Group Holdings, a family of brands including The Paper Store, Uncharted and Gifts & More, is all about transforming daily routines into joyful escapes that inspire and surprise. Our mission is to connect with every customer through carefully chosen products, immersive shopping experiences, and service that goes the extra mile—creating a space that sparks joy with every visit.
Position Overview: The Store Applications Manager is responsible for providing a stable environment while driving the technological evolution of retail store operations. This role encompasses overseeing retail store applications and integrations to back-office systems. A strong understanding of all business areas and the ability to build relationships with functional leaders is essential to provide seamless customer experience.
The Store Applications Manager reports directly to the Executive Director of Technology.
KEY RESPONSIBILITIES:
- Be a TPS Brand Ambassador. Contribute to the TPS commitment of fostering a positive culture by modeling ethical behavior, encouraging open communication, and maintaining confidential information as required.
- Provide support for the retail store applications including Point of Sale, Promotions, Store Inventory Management, Order Fulfillment and integrations to the backend systems
- Ensure smooth operations of all store systems through peak times and continue to work on system improvements
- Ensure all day-to-day data entry and system setup required for store operations is completed in a timely manner with a strong process and associated documentation
- Manage all enhancement projects for store applications
- Create and Maintain system documentation and best practices for store applications
- Manage external vendor partners and collaborate with internal support teams.
- Ensure that store systems and applications adhere to security and compliance standards, protecting customer data and company assets
- Collaborate with various departments, including store operations, IT, marketing, and finance, to identify technology needs, prioritize projects, and deliver solutions that enhance business processes
- Evaluate and select third-party vendors and technology partners to support store applications
- Foster a culture of innovation, collaboration, and continuous learning
- Provide off-hours/on-call support as needed for critical incidents, releases, and peak retail periods (e.g., holidays, promotions).
- Identify opportunities for process optimization, system enhancements, and technology innovation to elevate our retail operations
- Perform all other duties as assigned by direct supervisor and senior leadership.
JOB REQUIREMENTS:
- 5 years of experience in IT applications support and management, ideally in a retail environment.
- Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent work experience).
- Relevant certifications (ITIL, PMP, CISSP, CCNA, or similar) are a strong plus.
- Demonstrated leadership skills with experience managing teams and projects.
- Technical expertise in retail applications, with hands-on experience in Point of Sale.
- Proven experience managing external vendors, including contract negotiations, SLA governance, and performance oversight.
- Strong analytical and problem-solving skills to diagnose and resolve complex system issues.
- Excellent communication and interpersonal skills for working with business stakeholders, vendors, and IT teams.
- Ability to work a hybrid schedule, with a minimum of 3 days/week onsite at the Corporate Office in Acton, MA.
The Paper Store is an equal-opportunity employer and considers all qualified applicants for employment without regard to race, color, national origin, religion, sex, disability, age, veteran status, or any other classification protected by state, local or federal law.
