What are the responsibilities and job description for the Restaurant Reservations Coordinator position at The Global Ambassador Hotel?
Why The Global Ambassador
Competitive rates
Benefits available when you work 25 hours per week-including medical, dental, vision and more.
Paid time off for eligible employees.
Be a part of a luxury property recognized for its exceptional service and unique guest experiences.
Work with a dedicated team committed to redefining hospitality in Phoenix.
Opportunities for career growth within an expanding, forward-thinking hospitality brand.
Who We Are
Hospitality refined for a global mindset.
The Global Ambassador Hotel is a Michelin Key luxury destination in Phoenix, known for redefining urban hospitality. We offer a unique and sophisticated experience for our guests, combining exquisite service, luxurious amenities, and a vibrant community atmosphere. Our focus is on providing an extraordinary stay that sets new standards for luxury and service.
What You’ll Do
This role will involve you training as a host in the restaurants and in the Spa, to fully understand what the restaurants, spa and programming are able to offer.
Take and input reservations for the hotel's restaurants, bars, banquets, and spa.
Field phone and email inquiries from guests and accommodate requests appropriately.
Communicate with guests to recommend experiences based on their needs/preferences.
Manage reservation systems and seating charts for all outlets to restaurants.
Identify and maximize booking opportunities to drive venue revenue.
Address and troubleshoot any reservation issues or modifications.
Maintain updated availability calendars for all bookable offerings.
Provide guests with booking confirmations and pre-arrival information.
Assist with greeting and checking in guests upon arrival.
Ability to gain comprehensive knowledge of the hotel, allowing for complete confidence in answering all questions related to the restaurants, spa and programming.
Handle all guest inquiries, special request, menu related questions, itemized receipts, etc.
Qualifications
Previous reservation or hospitality experience required
Excellent phone presence and customer service skills
Proficiency with reservation systems and databases
Outstanding communication, organization, and attention to detail
Ability to multitask and thrive in a fast-paced environment
Passion for delivering above-and-beyond service to guests
Professionalism to represent our luxury brand standards
The Global Ambassador is an Equal Opportunity & E- Verify Employer. Proof of eligibility to work in the United States is required.
