What are the responsibilities and job description for the Housekeeping Supervisor position at The Global Ambassador Hotel?
Why The Global Ambassador
Hospitality refined for a global mindset.
The Global Ambassador Hotel is a Michelin Key luxury destination in Phoenix, known for redefining urban hospitality. We offer a unique and sophisticated experience for our guests, combining exquisite service, luxurious amenities, and a vibrant community atmosphere. Our focus is on providing an extraordinary stay that sets new standards for luxury and service.
What You'll Do
- Competitive rates
- Benefits available when you work 32 hours per week-including medical, dental, vision and more
- Paid time off
- Be a part of a luxury property recognized for its exceptional service and unique guest experiences.
- Work with a dedicated team committed to redefining hospitality in Phoenix.
- Opportunities for career growth within an expanding, forward-thinking hospitality brand.
Hospitality refined for a global mindset.
The Global Ambassador Hotel is a Michelin Key luxury destination in Phoenix, known for redefining urban hospitality. We offer a unique and sophisticated experience for our guests, combining exquisite service, luxurious amenities, and a vibrant community atmosphere. Our focus is on providing an extraordinary stay that sets new standards for luxury and service.
What You'll Do
- Supervise housekeeping staff daily activities including, but not limited to, Room Attendants, Public Areas, Housemen, Laundry, Office Coordinator, and Turndown
- Conduct inspections and ensure rooms are cleaned to hotel standards
- Inventory housekeeping supplies, advising Management on a regular basis as to what needs to be ordered according to PAR level
- Coordinate special cleaning requests and prepare rooms for VIP guests
- Perform independent shifts as the “Supervisor on Duty”, overseeing the departmental operations and maintaining communication with Front Desk and Engineering to ensure a seamless guest experience
- Manage housekeeping schedules, assignments, and payroll as needed.
- Identify and report maintenance issues requiring attention
- Train new housekeeping hires on cleaning procedures according to the hotel Sequence of Service
- Hold team accountable to department and hotel standards, providing feedback and progressive documentation while working with Management as needed
- Enforce safety, security and sanitation procedures
- 3 years of housekeeping experience required
- Supervisory experience in hospitality preferred
- Experience within luxury hotels preferred
- Proficiency in Spanish preferred
- Familiarity with Forbes Five-Star luxury hotel standards preferred
- Familiarity with hotel operating systems such as ALICE, Opera Cloud, and HotSOS preferred
- Familiarity with Microsoft Office
- Knowledge of cleaning techniques
- Strong organizational and communication skills
- Sharp attention to detail and customer service focus
- Ability to stand/walk for long periods of time
- Problem solving and independent decision-making skills
