Guest Experience Manager

Why The Global Ambassador

• Competitive rates
• Benefits available when you work 25 hours per week-including medical, dental, vision and more
• Retirement savings program (with company match)
• Paid time off
• Be a part of a luxury property recognized for its exceptional service and unique guest experiences.
• Work with a dedicated team committed to redefining hospitality in Phoenix.
• Opportunities for career growth within an expanding, forward-thinking hospitality brand.
  
  

Who We Are

Hospitality refined for a global mindset.

The Global Ambassador is an internationally inspired hotel from hospitality innovator Sam Fox and the newest addition to Author & Edit, his growing collection of hospitality experiences. Created through a global lens yet deeply connected to its surroundings at the intersection of Phoenix, Scottsdale and Paradise Valley, the 141-room hotel brings together inspired design, world-class dining and elevated wellness in one impeccably curated destination.

Recognized with a MICHELIN Key in both 2024 and 2025 and named among Esquire’s Best New Hotels in the World and Condé Nast Traveler’s Hot List, The Global Ambassador offers six original dining experiences, an exclusive members club and a bespoke fitness and wellness center, including a luxurious spa. Join us in the journey of creating moments worth remembering and sharing. 

What You’ll Do

As the Guest Experience Manager, you are the driving force behind the entire guest journey of every guest. This role demands intensity, precision, and a passion for elevating service to the Forbes Five-Star level.

• Responsible for the Guest Experience, from pre-arrival to departure.
• Emphasis on Front Office operations in a high-volume with a focus on the Front Desk, Bell and Concierge.
• Conduct intentional floor leadership, engaging directly with guests, supporting the team, and ensuring constant awareness of lobby flow and service intensity
• An open, curious mind with a desire to deliver a tailored guest experience. Must have a hospitality mindset, from arrival to departure, front of house and back of house
• Resolve guest issues and complaints efficiently and effectively and with a sense of urgency.
• Comfortable with candid & open direction and ability to act upon feedback, while keeping guest and employee experience top of mind
• Ensure compliance with all state, local and hotel policies and procedures, including guest information, billing, safety and security
• Staff training, development and scheduling with a heavy emphasis on Forbes Five-Star Standards.
• Assist with group bookings and special arrangements for VIP guests.
• Manage reservation procedures, including room allocations, room blocking,
• Purchase operating and guest supplies
• Manage front desk operations, including cash handling, financial transactions, and inventory control
• Monitor and maintain the cleanliness and organization of the front desk area
• Maintain excellent communication with guests, management, and staff
• Maintain a positive and professional demeanor
  
  

Qualifications

• At least 3 years in a guest experience role at a luxury hotel property
• Forbes Five Star experience/training preferred
• Highly organized multitasker who thrives in a fast-paced environment
• Willingness to learn and accommodate changes in the industry
• Exceptional communication skills with a keen eye for detail
• Current knowledge of local area is preferred
  
  

The Global Ambassador is an Equal Opportunity & E- Verify Employer. Proof of eligibility to work in the United States is required.