What are the responsibilities and job description for the Concierge position at The Global Ambassador Hotel?
Why The Global Ambassador
Hospitality refined for a global mindset.
The Global Ambassador is an internationally inspired hotel from hospitality innovator Sam Fox and the newest addition to Author & Edit, his growing collection of hospitality experiences. Created through a global lens yet deeply connected to its surroundings at the intersection of Phoenix, Scottsdale and Paradise Valley, the 141-room hotel brings together inspired design, world-class dining and elevated wellness in one impeccably curated destination.
Recognized with a MICHELIN Key in both 2024 and 2025 and named among Esquire’s Best New Hotels in the World and Condé Nast Traveler’s Hot List, The Global Ambassador offers six original dining experiences, an exclusive members club and a bespoke fitness and wellness center, including a luxurious spa. Join us in the journey of creating moments worth remembering and sharing.
What You’ll Do
As the Concierge, you are the central point of connection for every guest’s stay, shaping personalized experiences from arrival to departure. This role demands attentiveness, precision, and a passion for delivering highly tailored service that meets Forbes Five-Star standards.
- Competitive compensation
- Comprehensive benefits available for team members working 25 hours per week, including medical, dental, vision, and more
- Paid time off eligibility for those working 32 hours per week
- A dynamic, fast-paced environment where passion for hospitality, teamwork, and excellence thrives
Hospitality refined for a global mindset.
The Global Ambassador is an internationally inspired hotel from hospitality innovator Sam Fox and the newest addition to Author & Edit, his growing collection of hospitality experiences. Created through a global lens yet deeply connected to its surroundings at the intersection of Phoenix, Scottsdale and Paradise Valley, the 141-room hotel brings together inspired design, world-class dining and elevated wellness in one impeccably curated destination.
Recognized with a MICHELIN Key in both 2024 and 2025 and named among Esquire’s Best New Hotels in the World and Condé Nast Traveler’s Hot List, The Global Ambassador offers six original dining experiences, an exclusive members club and a bespoke fitness and wellness center, including a luxurious spa. Join us in the journey of creating moments worth remembering and sharing.
What You’ll Do
As the Concierge, you are the central point of connection for every guest’s stay, shaping personalized experiences from arrival to departure. This role demands attentiveness, precision, and a passion for delivering highly tailored service that meets Forbes Five-Star standards.
- Assist with pre-arrival planning and correspondence with guests via phone, email, and text message in a professional and personal manner.
- Providing information and assistance to guests regarding hotel and local attractions or points of interest in adherence with Forbes Five Star Standards
- Properly logging guest requests/preferences and performing follow up with guests to ensure we exceed guest service expectations
- Serve as a point of contact for VIP guests, delivering highly personalized, seamless experiences that reflect the hotel’s luxury service standards
- Review guest arrival and departure reports and customize stays through special requests, thoughtful touches, and flawless execution involving departments such as In Room Dining and Housekeeping
- Collaborate closely with Front Desk, Reservations, F&B, Spa, and ensure all cross channels of communication are consistent involving guest matters
- Coordinate and confirm personalized services, including dining, spa, transportation, and amenities, using Opera to ensure accuracy and consistency
- Curate bespoke welcome amenities, turndown gifts, and in-room details tailored to the preferences of our guests
- Previous experience in luxury hospitality, guest relations, or a comparable guest-facing role
- Local area knowledge preferred (Restaurants, Golf Destinations, Attractions).
- Exceptional organizational skills and strong attention to detail to ensure flawless guest experiences
- Excellent written and verbal communication skills with the ability to build trust with guests and internal teams
- Genuine passion for delivering elevated, personalized service and creating memorable guest experiences
- Experience using property management systems (Opera, HotSOS), billing platforms, and guest management tools (OpenTable, Book4Time).
- Ability to manage complex guest requests and resolve issues with professionalism, discretion, and efficiency.